NICKA JOANNA MARIA PALOMER
Antipolo City
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Customer Service Representative
Sterling Global Call Center
12.2024 - 03.2026
- Supported customers with inquiries, order follow-ups, and complaints via hotline, fostering positive customer experiences.
- Managed inbound customer calls for local food delivery accounts, ensuring prompt resolution of inquiries.
- Processed customer orders with a focus on accuracy and efficiency, enhancing overall order fulfillment.
- Provided customers with prompt and professional support.
Cashier/Washer / Refiller
Aqua NYGT Water Refilling Station
10.2019 - 05.2024
- Managed customer transactions and ensured accurate cashiering for a seamless checkout experience.
- Cleaned and organized water containers in preparation for customer refills.
- Cleaned and organized water containers for refilling.
- Maintained cleanliness of work area to ensure a safe environment. and smooth daily operations.
Customer Service Representative
Global Integrated Contact and Facilities (GICF)
10.2015 - 08.2018
- Managed incoming customer calls for food delivery services. for food delivery services.
- Received and processed customer orders accurately. accurately.
- Resolved customer inquiries, follow-ups, and complaints through hotline support, enhancing overall service experience.
- Promoted customer satisfaction by maintaining consistent service quality standards. and customer satisfaction.
Customer Service Associate
Pacific Hub Corporation
05.2015 - 09.2015
- Provided prompt hotline support and accurate order handling.
- Assisted with inquiries and followed up on orders to resolve customer concerns.
- Provided prompt hotline support while accurately handling orders to meet customer needs.
- Ensured clear communication to enhance customer satisfaction.
Waitress
Alcohol Bar and Grill
07.2013 - 12.2013
- Welcomed customers with warmth, ensuring a positive dining experience.
- Took accurate food and beverage orders, enhancing customer satisfaction.
- Served meals promptly, ensuring timely service and presented bills for efficient checkout.
- Prepared and cleaned tables for the next customers.
Sales Executive
Outserve Business Solutions
09.2008 - 12.2008
- Conducted outbound calls to engage potential customers and promote credit card offerings.
- Verified customer information and assessed existing credit card applications for eligibility.
- Collected customer information to evaluate eligibility for credit card offerings. for application review. for application screening.
- Collected customer information for application review. for application screening.
Education
Hospitality Services - Tourism Management
Skill Power Institute
Antipolo City, 06.2010 - 03.2012
Skills
- Order Management
- Order processing
- Customer Support
- Issue resolution
- Problem Solving
- Time Management
- Communication Skills
- Active Listening
- Product and service solutions
Personal Information
- Age: 39
Timeline
Customer Service Representative
Sterling Global Call Center
12.2024 - 03.2026
Cashier/Washer / Refiller
Aqua NYGT Water Refilling Station
10.2019 - 05.2024
Customer Service Representative
Global Integrated Contact and Facilities (GICF)
10.2015 - 08.2018
Customer Service Associate
Pacific Hub Corporation
05.2015 - 09.2015
Waitress
Alcohol Bar and Grill
07.2013 - 12.2013
Hospitality Services - Tourism Management
Skill Power Institute
06.2010 - 03.2012
Sales Executive
Outserve Business Solutions
09.2008 - 12.2008