NICK D E CIL L O
Valenzuela City,Metro Manila
Summary
Over 10 years of experience in Program Management, Operation Manager, Project Management, IT Team Lead, Software Development Manager, and IT consulting. Expertise in managing large-scale multi-site cross-functional enterprise IT programs. Planning and managing project portfolio. To design, develop, and enhance software applications. Translating business requirements from functional specifications into technical requirements for development, application evaluation, application configuration, application and integration testing as well as completing appropriate change management documentation.
Overview
13
13
years of professional experience
Work History
HEAD OF TECHNOLOGY - CONTRACTUAL BASED
Meon Neon
Colorado, USA
04.2025 - Current
- Leading Meon Neon's technology operations and digital projects under a contractual engagement.
- Oversee web and mobile development, system architecture, and cloud infrastructure.
- Manage integrations with Stripe, Firebase, and Zoho CRM to support business automation.
- Coordinate with the executive team to align tech initiatives with company goals
- Projects: Meon Neon Web and Mobile Ecosystem, Subscription & Payment Gateway Integration (Stripe + Zoho CRM), Cloud Infrastructure & Analytics Pipeline (Firebase + BigQuery)
- Techstacks: TypeScript, Next.js, Node.js, Firebase, BigQuery, AWS, Stripe API, ZOHO Apps, Dialpad, Postman
IT PROJECT MANAGER - PROJECT BASED
Pascual Group of Companies
Quezon City, Philippines
12.2024 - 03.2025
- Directed project execution and cross-functional coordination using project management tools to track milestones, performance, and deliverables.
- Spearheaded digital transformation initiatives, including automation of workflows, API middleware integration, and modernization of ERP and CRM systems for internal teams.
- Conducted risk assessments and process evaluations to ensure system scalability, cost efficiency, and alignment with organizational goals.
- Organized stakeholder meetings to align digital project objectives, progress, and system migration plans.
- Reason for Leaving: End of project contract.
- Projects: Global Pinoy Travel and Tours Mobile, Admin Portal and Web App, Ecashpay (Fintech) Mobile, Admin Portal and Web App, GoCab (Driver and Customer) Mobile, Admin Portal and Web App, Unified Products and Services Mobile, Admin Portal and Web App, Payment Gateway x Bancnet Integration, API Middleware Integration, Accounting Reconciliation Internal Web App, POS and WMS Web App
- Techstacks: Flutter, Laravel, Git, Bitbucket, Firebase, PHP, MYSQL, VM
DIGITAL TRANSFORMATION OFFICER - PROJECT BASED
Pioneer Insurance and Surety Corp.
Makati City, Metro Manila
01.2024 - 09.2024
- Led transformation initiatives across healthcare-related insurance processes, including claims management workflows and policyholder digital support systems.
- Designed and implemented CRM and Helpdesk process automation to enhance claims filing, review, and resolution efficiency.
- Conducted digital maturity assessments to identify gaps in healthcare claims processing and proposed technology-driven solutions for faster turnaround.
- Reason for Leaving: End of project contract.
- Projects: All Internal Migration, Integration CRM and Helpdesk Process Flow under Pioneer Insurance Departments
- Techstacks: ZOHO, JAVA, MySQL
SOFTWARE DEVELOPMENT MANAGER - OIC
Trajector - Globaltek BPO Inc
Remote
08.2023 - 01.2024
- Supervised development and QA teams in building healthcare claims and compliance systems for U.S. clients.
- Implemented digital transformation initiatives to unify CRM, QA, and claims processes under automated workflows that improved compliance and accuracy.
- Directed sprint planning and backlog prioritization to optimize product delivery and align with agile transformation goals.
- Enhanced reporting dashboards for data-driven insights into claims performance and customer engagement.
- Reason for Leaving: Medical concern and rest period before returning to full-time work.
IT CRM TEAM LEAD
Trajector - Globaltek BPO Inc
Remote
01.2022 - 01.2024
- Implemented and optimized CRM systems for healthcare claims and patient support processes, ensuring accurate data handling and timely resolution.
- Provided training to staff on claims-related digital tools, boosting efficiency and reducing errors in case handling.
- Enhanced reporting dashboards for healthcare claims monitoring and escalation.
SENIOR IT CRM QA SPECIALIST
Trajector - Globaltek BPO Inc
Remote
01.2021 - 01.2022
- Conducted quality audits and system testing on healthcare claims management software.
- Validated claim workflows, medical documentation, and patient support tools against business and compliance requirements.
- Collaborated with cross-departments to enhance healthcare client-facing processes and internal CRM operations.
- Projects: All Internal Migration, Process, CRM and Helpdesk for External Clients and Employees.
- Techstacks: ZOHO, Github, AWS, Cypress, Click Up, Notion, TestRail, Dropbox, Sendgrid, Jira/Confluence, Typescript, Deluge
BUSINESS DEVELOPMENT EXECUTIVE
Pineapple Staffing
Remote
09.2020 - 01.2021
- Supported the company's digital process transformation by assisting with CRM and Helpdesk migration for SME client websites.
- Collaborated with IT and operations teams to automate client onboarding workflows and enhance communication systems.
- Developed presentations, reports, and documentation to support business strategy and executive decision-making.
- Participated in system integration testing and data migration efforts during internal platform transitions.
- Reason for Leaving: Looking for better career opportunity and professional growth.
- Projects: All Internal Migration, Integration CRM and Helpdesk Process Flow of SME Websites
- Techstacks: ZOHO, JAVA, MySQL, Dropbox, Wix
IT MANAGING DIRECTOR
NVD Computer Solutions
Remote
04.2014 - 04.2020
- Oversaw company-wide IT operations and project portfolios, ensuring consistent delivery of technology solutions aligned with business needs.
- Led digital transformation programs-migrating legacy systems to cloud platforms, automating internal workflows, and improving project delivery using agile tools.
- Developed and managed the company's IT budget and digital roadmap to optimize resource allocation and technology investment.
- Established and maintained vendor relationships, ensuring high-quality and cost-effective service delivery.
- Reason for Leaving: Company closed operations during the COVID-19 pandemic.
- Projects: ZAMLAR SOLAR SYSTEMS, ALDEN RICHARDS FANBASE WEBSITE, SAUDI WELLNESS PLUS
- Techstacks: ZOHO, JAVA, MySQL, Jira/Confluence, WebMerge, Notion, Visual Studio, Node.JS, Vue.JS
IT EXECUTIVE
Fil-Global Immigration Service Corporation
Manila, Metro Manila
08.2019 - 01.2020
- Managed IT infrastructure, system integration, and interdependencies between programming frameworks, databases, and cloud environments.
- Championed digital transformation of CRM and Helpdesk systems, automating client processing workflows to improve turnaround time and service quality.
- Delivered technical architecture recommendations aligning IT systems with business goals and scalability needs.
- Collaborated with management to ensure modernization efforts supported business expansion.
- Reason for Leaving: Looking for better opportunity in project-based digital transformation work.
- Projects: All Internal Migration, Integration CRM, Websites and Helpdesk Process
- Techstacks: ZOHO, JAVA, MySQL, Dropbox, PHP, Google Cloud, Google Suites
DIRECTOR OF INFORMATION SYSTEM
DC Group of Companies
San Juan, Metro Manila
05.2019 - 07.2019
- Maintained high technical standards by regularly reviewing, analyzing, and correcting team outputs to ensure system performance and reliability.
- Designed and implemented robust information security systems and effective disaster recovery plans to protect company data.
- Ensured compliance with corporate regulations, policies, and IT governance standards to maintain safety, security, and trust across departments.
- Reason for Leaving: Resigned due to delayed compensation and sought a more stable opportunity.
IT ADMINISTRATOR II
CEVA Logistics BV Holdings
Makati City, Metro Manila
12.2018 - 05.2019
- Resolved emergency issues quickly by maintaining an organized spare parts inventory.
- Improved network operations by recommending and implementing proactive hardware, software, and policy updates.
- Supported users with training, technical assistance, and network improvements.
- Reason for Leaving: Looking for better career opportunity and professional growth.
IT SUPPORT ASSOCIATE II
Unisys PH Limited LLC
Mandaluyong City, Metro Manila
02.2018 - 11.2018
- Evaluated vendor products and services for applicability to current and expected needs.
- Administered servers, desktop computers, and printers.
- Deployed new software and security updates for the IT system.
- Reason for Leaving: Looking for better career opportunity and professional growth.
IT ADMINISTRATOR
GBCS Phils.
Makati City, Metro Manila
12.2014 - 02.2015
- Supported users with training, technical assistance and network improvements.
- Prevented data loss with regular backups and sound disaster recovery processes.
- Kept network scalable to meet current and expected performance requirements.
- Reason for Leaving: Looking for better career opportunity and professional growth.
PRODUCT WEB APP DEV SPECIALIST
PLDT
Makati City, Metro Manila
04.2013 - 11.2014
- Boosted production efficiency through workflow automation and optimized resource utilization.
- Implemented clear policies governing business operations to enhance team coordination and project delivery.
- Supported development and deployment of internal and external web applications, including Cyberya Pisonet Internal and External Websites.
- Contributed to digital migration initiatives, integrating CRM, website, and Helpdesk systems to improve customer experience.
- Reason for Leaving: Preparing for permanent residency application in Canada while pursuing better project-based opportunities.
- Projects: All Internal Migration, Integration CRM, Websites and Helpdesk Process, Cyberya Pisonet Internal and External Website
- Techstacks: ZOHO, JAVA, MySQL, Dropbox, PHP, Google Cloud, Google Suites
Education
MASTERS - Data Science
Columbia University
12.2026
BACHELOR IN SCIENCE - Computer Engineering
AMA Computer University
12.2013
Skills
- API Development
- Technical Documentation
- Database Management
- Software Development
- Project Planning
- Account Administration
- System Design
- Application Support
- Technical Analysis
- Team Leadership
- Cross-Functional Collaboration
- Customer Relation Management
- Product Development
- System Administration
- Process Improvement
- Security Debugging
- JAVA
- C
- C#
- Python
- HTML
- CSS
- Object Oriented C
- CRM Software
- WEB merge
- SNOW
- AWS
- Zapier
- Laravel
- JQuery
- Bootstrap
- JS Framework: React, Vue, Node
- JavaScript
- MySQL
- Automation
- Backup management
- Cloud computing
- Data analysis
- Encryption
- Firewall configuration
- Hardware maintenance
- IT support
- JavaScript development
- ASPNET
- IOS / Mobile Web Application Development
- TCP/IP
- TestRail
- Click Up
- Jira/Confluence
- PostgreSQL
- Twilio
- Typescript
- Deluge
- Notion
- Github
- Formstack
- Active Directory
- NET
- Kotlin Android Development
- PHP
- Postman
- Slack
- Cyber Security
- LAN/WAN/Apache
- ZOHO Development Software
- Quality Assurance
- MongoDB
- Dropbox
- SendGrid
- MS 0365
Affiliations
- Junior Chamber International (Non-profit), 2022-04-01, Current
- PMI Project Management Professional, 2022-12-01, Current
Presentations And Trainings
- Introduction to Android - IOS Technology, ANDROID/IOS SOFTWARE PLATFORM SEMINAR, COLEGIO DE SAN JUAN DE LETRAN CALAMBA, 2014-01-18
- Introduction to Android Technology, 3-DAY ANDROID APP TECHNICAL SEMINAR, DLSU Lipa, 2013-12-08, 2013-12-22
- Lean Six Sigma Yellow Belt Workshop, 2018-03-01
- JCI Project Management, Achieve and Impact Training, 2019-05-01
- JCI Effective Leadership Training, 2019-07-01
- Google Project Management Course Training - Coursera, 2022-02-01
- 360 Leadership Training - Trainstation, 2022-09-01
- Kick-Off Badge Waterfall & Agile Certified - PMI, 2022-09-01
- Python Crash Course 2023, 2023-01-01
- DTI x Google Career Certification Program, 2024-09-01, 2024-11-30
Timeline
HEAD OF TECHNOLOGY - CONTRACTUAL BASED
Meon Neon
04.2025 - Current
IT PROJECT MANAGER - PROJECT BASED
Pascual Group of Companies
12.2024 - 03.2025
DIGITAL TRANSFORMATION OFFICER - PROJECT BASED
Pioneer Insurance and Surety Corp.
01.2024 - 09.2024
SOFTWARE DEVELOPMENT MANAGER - OIC
Trajector - Globaltek BPO Inc
08.2023 - 01.2024
IT CRM TEAM LEAD
Trajector - Globaltek BPO Inc
01.2022 - 01.2024
SENIOR IT CRM QA SPECIALIST
Trajector - Globaltek BPO Inc
01.2021 - 01.2022
BUSINESS DEVELOPMENT EXECUTIVE
Pineapple Staffing
09.2020 - 01.2021
IT EXECUTIVE
Fil-Global Immigration Service Corporation
08.2019 - 01.2020
DIRECTOR OF INFORMATION SYSTEM
DC Group of Companies
05.2019 - 07.2019
IT ADMINISTRATOR II
CEVA Logistics BV Holdings
12.2018 - 05.2019
IT SUPPORT ASSOCIATE II
Unisys PH Limited LLC
02.2018 - 11.2018
IT ADMINISTRATOR
GBCS Phils.
12.2014 - 02.2015
IT MANAGING DIRECTOR
NVD Computer Solutions
04.2014 - 04.2020
PRODUCT WEB APP DEV SPECIALIST
PLDT
04.2013 - 11.2014
MASTERS - Data Science
Columbia University
BACHELOR IN SCIENCE - Computer Engineering
AMA Computer University