Nick De Cillo

• Oversaw IT department operations and training.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.

• Setting project goals and coming up with plans to meet those goals
• Maintaining project timeframes, budgeting estimates and status reports
• Coordinating project team members and developing schedules and individual responsibilities
• Using project management tools to track project performance and schedule adherence
• Conducting risk assessments for projects
• Organizing meetings to discuss project goals and progress

PROJECTS :

Global Pinoy Travel and Tours Mobile, Admin Portal and Web App

Ecashpay (Fintech) Mobile, Admin Portal and Web App

GoCab (Driver and Customer) Mobile, Admin Portal and Web App

Unified Products and Services Mobile, Admin Portal and Web App

Payment Gateway x Bancnet Integration

API Middleware Integration

Accounting Reconciliation Internal Web App

POS and WMS Web App

Techstacks: Flutter, Laravel, Git, Bitbucket, Firebase, PHP, MYSQL, VM

• Digital Transformation Officer is to lead and oversee the digital transformation initiatives within an organization
• This includes developing a comprehensive digital strategy, integrating digital technology into all areas of the business, and driving a culture shift towards digital adoption
• Typical tasks and responsibilities of a DTO involve conducting digital maturity assessments to identify gaps and opportunities for improvement, developing and communicating a digital transformation strategy, establishing and managing a digital transformation portfolio, leading and supporting digital transformation teams, monitoring progress, outcomes, and benefits of digital transformation efforts, evaluating and adopting new technologies to enhance digital capabilities and experience, as well as engaging stakeholders to drive adoption and change management

PROJECT:

All Internal Migration, Integration CRM and Helpdesk Process Flow under Pioneer Insurance Departments

Techstack: ZOHO, JAVA, MySQL

• Oversaw multiple teams of software developers, quality assurance team members, and database administrators
• Helped shape business technology strategies based on knowledge of technical capabilities
• Kept the development team updated on the latest technologies and development tools
• Established expectations for sprints and monitored progress against objectives
• Facilitated backlog item scoring and tracked velocity and burndown
• Planned software development tasks with breakdowns for feature iterations and development sprints
• Improved team's work quality by developing employee knowledge and abilities, and with the targeted requirement of highly qualified candidates for key roles

Projects:

- All Internal Migration, Process, CRM and Helpdesk for External Clients and Employees.

Techstack: ZOHO, Github, AWS, Cypress, Click Up, Notion, TestRail, Dropbox, Sendgrid, JIra/Confluence, Typescript, Deluge

• Examined source materials to identify data required for the database
• Observed and tracked the daily performance of computer systems to achieve optimization
• Concurred with user support specialists to manage bigger projects requiring system analytics
• Researched the latest technology innovations to keep abreast with trends in digital transformation
• Scheduled training of software applications, data entry, and retrieval procedures for end users
• Improved user performance by providing training in hardware and software use

• Applied Agile strategies and utilized Scrum development framework to meet deadlines and achieve requirements
• Improved adherence to quality standards with scheduled quality audits
• Reviewed codes and specifications to determine accuracy
• Communicated across departments to review project status and implement quality improvement initiatives
• Debugged systems and located breakdown sources, reviewing configuration files, logs, and sections of code
• Formulated and revised scripts in Python and TestRail to systemize recurring tests
• Tested programs to determine reliability and cost-effectiveness while emphasizing preventative quality measures

• Developed presentations, reports, and minutes of meetings for the department
• Completed ad-hoc projects for executives to support personal events or family needs
• Collaborated with other members of the admin team to provide seamless support for the company
• Served as lead to facilitate office administration functions
• Performed tactical and strategic administrative support tasks for upper executive-level employees
• Set up company-wide administrative policies and procedures

PROJECT:

All Internal Migration, Integration CRM and Helpdesk Process Flow of SME Websites

Techstack: ZOHO, JAVA, MySQL, Dropbox, Wix

• Promoted company growth with profit-focused approaches centered on updating sales, service, and accounting operations
• Coordinated internal resources to provide analysis and recommendations to clients
• Planned, influenced, and implemented business solutions to address needs
• Enhanced the company's long-term success, identifying optimal strategies and sourcing forward-thinking opportunities
• Built productive, collaborative working partnerships with internal and IT industry leaders
• Identified and tracked KPIs, working with the governing board to utilize data and improve business planning
• Coordinated financial or budget activities to fund operations and maximize investments
• Reviewed financial statements and activity reports to measure productivity or goal achievement

PROJECT:

All Internal Migration, Integration CRM and Helpdesk Process Flow

Techstack: ZOHO, JAVA, MySQL, Jira/Confluence, WebMerge

• Managed selection and interdependencies of programming languages, frameworks, operating systems, internet-cloud, web-application servers and databases
• Delivered technical advice and recommendations for enterprise architecture solutions
• Worked closely with stakeholders to develop requirements, ascertain priorities, and report progress
• Served as technology SME and collaborated closely with other executive leadership
• Customized network technology and infrastructure to be scalable and responsive to dynamic user and business demands
• Protected company information with the creation of robust information security systems and effective disaster recovery plans

PROJECT:

All Internal Migration, Integration CRM, Websites and Helpdesk Process

Techstack: ZOHO, JAVA, MySQL, Dropbox, PHP, Google Cloud, Google Suites

• Maintained high technical standards by regularly reviewing, analyzing, and correcting the team
• Protected company information with the creation of robust information security systems and effective disaster recovery plans
• Identified issues and solutions to eliminate the backlog and maximize workflows
• Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees

• Resolved emergency issues quickly by maintaining an organized spare parts inventory
• Improved network operations by recommending and implementing proactive hardware, software, and policy updates
• Supported users with training, technical assistance, and network improvements
• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities

• Evaluated vendor products and services for applicability to current and expected needs
• Administered servers, desktop computers, and printers
• Deployed new software and security updates for the IT system
• Accommodated wide-ranging customer experience levels by adjusting technical support strategies
• Diagnosed and resolved technical hardware and software issues
• Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures

• Supported users with training, technical assistance and network improvements
• Prevented data loss with regular backups and sound disaster recovery processes
• Kept network scalable to meet current and expected performance requirements
• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities

• Drove sales through product and process expertise and customer and team engagement
• Utilized tools and resources to resolve customer inquiries or prepare correspondence
• Used administrative and operational expertise to help the team meet deadlines and long-term objectives
• Boosted production with automation to achieve objectives with lower material and time requirements
• Implemented clear policies governing routine and special business operations
• Enabled strong and consistent team sales with organized schedules and materials

PROJECT:

All Internal Migration, Integration CRM, Websites and Helpdesk Process

Cyberya Pisonet Internal and External Website

Techstack: ZOHO, JAVA, MySQL, Dropbox, PHP, Google Cloud, Google Suites

• Designed, planned, tested and configured network communication systems
• Upgraded and implemented enclave improvements for various internal networks
• Monitored, reviewed and analyzed network optimization solutions
• Defined and developed techniques and tools to support business solutions for current and future capacity