Romnick Baclig

Roles and Responsibilities:

• Work Order Management: Handling and prioritizing maintenance requests.
• Communication: Coordinating between maintenance staff, vendors, and departments.
• Scheduling: Arranging maintenance activities with minimal disruption.
• Documentation: Keeping records of maintenance activities and equipment service history.
• Inventory Control: Managing supplies and equipment inventory.
• Reporting: Generating reports and recommending improvements.
• Customer Service: Providing support and addressing maintenance-related concerns.
• Incident Management: Logging, tracking, and resolving incidents and service requests.
• Technical Support: Providing first-line support for hardware, software, and network issues, and assisting with installations and updates.
• User Assistance: Guiding users through problem-solving and educating them on IT best practices.
• System Monitoring: Monitoring system performance and network connectivity.
• Documentation: Maintaining records of incidents and creating technical documentation and user guides.
• Collaboration: Working with IT team members and coordinating with vendors.
• Customer Service: Providing excellent customer service and keeping users informed.
• Security: Enforcing IT security policies and identifying security vulnerabilities.
• Continuous Improvement: Participating in initiatives to enhance service delivery and suggesting improvements.

· Delivered technical assistance to Comcast customers, resolving issues with internet, cable, and phone services.

· Handled escalated calls and provided solutions to complex technical problems.

· Maintained high customer satisfaction ratings through effective communication and problem-solving skills.

· Managed client accounts, providing comprehensive banking support and solutions.

· Processed financial transactions and addressed customer inquiries related to banking products and services.

· Ensured compliance with banking regulations and company policies.

· Coordinated with internal departments to resolve account discrepancies and improve customer experience.

· Contributed to team performance goals through effective client relationship management.

· Processed credit card applications over the phone, ensuring accurate data entry and adherence to approval guidelines.

· Upsold or recommended additional credit card products based on customer needs and financial profiles.