Nicholas DeAnna
Customer Service Associate
293 Marion Ave Apt 1 Cliffside Park
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Prudential Financial
08.2019 - Current
- Supports consumer complaint resolution, administrative services, and customer services under general supervision.
- Facilitates dispute resolution through research and routing of complaints and provides a wide variety of administration support services for several different customer groups among various businesses.
- Technical resource who may provide guidance to less experienced associates.
- Assists with special projects as needed and facilitate meetings
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Data Entry Specialist
Adecco
12.2018 - 08.2019
• Assisted in closing complaint cases worked on by case handler
• Assigned out cases to either the sales or service teams
• Worked on file requests for the complaint team
Education
Bachelor of Arts - Political Science
Rutgers University
New Brunswick, NJ 06-2016
Associate of Arts - Political Science
Brookdale Community College
Lincroft, NJ08-2014
Skills
Team collaboration
Calm under pressure
Multitasking
Problem resolution
Complaint investigation
Data evaluation
Work prioritization
Goal setting
Microsoft Excel
Microsoft Word
Adaptability and flexibility
Timeline
Customer Service Associate
Prudential Financial
08.2019 - Current
Data Entry Specialist
Adecco
12.2018 - 08.2019
Bachelor of Arts - Political Science
Rutgers University
Associate of Arts - Political Science
Brookdale Community College
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