Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Nicetos Benedicto Florendo Campos

Nicetos Benedicto Florendo Campos

Calgary, Alberta,AB

Summary

Accomplished leader with a proven track record at ILOCOS NORTE WATER DISTRICT, enhancing team collaboration and guiding operational strategy. Skilled in strategic planning and people management, I excel in optimizing operations and fostering professional growth. My approach has consistently delivered improved efficiency and stakeholder satisfaction. Well-connected MACAO IMPERIAL with 2 years of experience raising alcohol spend per guest experience at high-end boutique restaurants. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administrative Assistant

PHILIPPINE NATIONAL POLICE-CIDG
01.2006 - 03.2015
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.

Hotel Staff Member

WEST GATE HOTEL
03.2015 - 04.2017
  • Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
  • Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
  • Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
  • Performed administrative tasks such as managing reservations, preparing reports, and maintaining accurate records of daily transactions.
  • Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
  • Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
  • Trained new staff members on hotel policies, procedures, and best practices for delivering excellent customer service.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Director

ILOCOS NORTE WATER DISTRICT
08.2017 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.

Food and Beverage Manager

MACAO IMPERIAL
03.2020 - 12.2022
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.

Education

High School Diploma -

JUAN LUNA MEMORIAL ACADEMY, INC
Badoc, Province Of Ilocos Norte, Philippines
03.1994

No Degree - Tourism

PRIMACARE TRAINING AND DEVELPOMENT CENTER
Laoag, Province Of Ilocos Norte, Philippines
10.2015

Bachelor of Science - Criminology

CAGAYAN DE ORO COLLEGE
Cagayan De Oro, Province Of Misamis Oriental, Philippines
11.2016

Master of Science - Criminal Justice

PHILIPPINE COLLEGE OF CRIMINOLOGY
Manila, Metro Manila, Philippines

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management

Affiliations

  • FREEMASON

Certification

  • BARTENDING Training AND NATIONAL CERTIFICATION II
  • HOUSEKEEPING Training AND NATIONAL CERTIFICATION II

Timeline

Food and Beverage Manager

MACAO IMPERIAL
03.2020 - 12.2022

Director

ILOCOS NORTE WATER DISTRICT
08.2017 - Current

Hotel Staff Member

WEST GATE HOTEL
03.2015 - 04.2017

Administrative Assistant

PHILIPPINE NATIONAL POLICE-CIDG
01.2006 - 03.2015

High School Diploma -

JUAN LUNA MEMORIAL ACADEMY, INC

No Degree - Tourism

PRIMACARE TRAINING AND DEVELPOMENT CENTER

Bachelor of Science - Criminology

CAGAYAN DE ORO COLLEGE

Master of Science - Criminal Justice

PHILIPPINE COLLEGE OF CRIMINOLOGY

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Nicetos Benedicto Florendo Campos