Niña Kriselle Enriquez-Matic

• Ensure all payroll transactions are processed efficiently; especially government mandated benefits and loan deductions of almost 3,000 employees
• Calculate final wages, including accrued vacation, bonuses, and other entitlements, for departing employees according to company policies and relevant labor laws
• Review and verify data input, ensuring accuracy and compliance with company policies and regulatory requirements
• Stay updated on local payroll regulations, including tax laws, wage and hour laws, and employment termination guidelines, to ensure compliance in last pay processing
• Maintain detailed records of last pay transactions and prepare accurate reports for internal auditing purposes, i.e., Last Pay tracker report, Stale check reports, and other business unit reports (uberticket reports)
• Collaborate with HR Offboarding and other relevant departments to obtain necessary information and resolve discrepancies in last pay calculations
• Respond to inquiries from departing employees regarding their final paychecks, providing clear and timely communication throughout the process
• Identify opportunities for streamlining last pay processes and implementing improvements to enhance efficiency and accuracy
• Provide support for CSPayroll helpdesk duties, team channels, and ticket requests
• Shadow remittance processors and benefit processors, i.e., maternity and sickness claims
• Reconcile audited payroll reports with reports for government mandated benefits and loan deductions monthly (SSS, Philhealth and Pag-IBIG)
• Troubleshoot issues related on payroll and benefits
• Maintain and reconcile NetSuite balances of payroll accounts and ledgers. Process payments for government-mandated benefits on a monthly basis
• Process payment to government mandated benefits monthly (SSS, Philhealth and Pag-IBIG)
• Collaborate directly with government agencies regarding benefit-related issues, concerns, and updates
• Manage to cater 20-30 UberTickets per day (depending on inquries) and generate UberTicket report monthly
• Assist in preparation of Alphalist and manually prepare BIR 2316 forms
• Perform any other tasks assigned by the Team Manager

As ComBen Officer:

• Generate report from the Biometrics System/HRIS and interpret data from attendance data as basis for the attendance on payroll report of almost 600 employees (monthly paid)
• Establish accurate and timely processing of payroll to ensure compliance with the updates and changes company and DOLE regulatory requirements
• Oversee the security, confidentiality, and control of records, including correspondence, reports, and external letters
• Participate in payroll audits and furnish necessary reports
• Track employee movements such as transfers, promotions, contract terminations, and new hires for costing purposes and to update databases
• Conduct audits of payroll processing activities, including wage and overtime calculations, deductions, and advance requests
• Prepare and generate report for payment to government mandated benefits (SSS, Philhealth and Pag-IBIG)
• Collaborate directly with government agencies regarding benefit-related issues, concerns, and updates; Troubleshoot issues related on payroll and benefits
• Perform end-to-end process of computing last pay for departing employees
• Attend to employee inquiries regarding payroll and benefits matters
• Monitor, report, and assess employee leave credits
• Maintain and audit employee records for company and government loans, as well as other compensation-related advances
• Contribute to process improvement initiatives aimed at streamlining payroll procedures for enhanced efficiency

As HR Generalist

• Perform other tasks that are required from time to time like: Receptionist and Point of contact on Satellite Offices
• Involvement in ensuring that employees comply with company's policies and procedures
• Issue and clarify promotion/merit increase letters for employees
• Offer assistance and direction to both employees and management concerning HR policies, procedures, and inquiries related to employment
• Ensure the timely and accurate timekeeping records of employees and enter pertinent information into the records management database

• Interact with the customers via inbound telephone calls to provide
• Attain productivity benchmarks and objectives while upholding exceptional customer service standards
• Managed over 15-20 calls per day to process transactions and reply to inquiries about products and services
• Recommend, select and help locate and obtain out-of-stock product based on customer requests
• Deliver prompt service to prioritize customer needs
• Develop strong relationships with customers, resulting in increased loyalty and retention rates
• Optimize customer support by establishing collaborative service environments through targeted operational initiatives
• Refer unresolved customer-issues to supervisor for resolution

• File and photocopy necessary documents such as Purchase Orders, Disbursement Vouchers, Inspection &
  Acceptance Report, and the like Prepare Statement of Account on different type of vehicles to identify what type of fuel will be used and
  its corresponding price
• Make use of Accumatica System (temporarily replacement of employee on leave)
• Answer calls on inquiries and routing necessary documents to other department
• Evaluated staff performance and provided coaching to address inefficiencies
• Identified areas of improvement in current training programs and implemented necessary changes for better outcomes
• Filled out timesheets and paperwork according to identified requirements.