Niña Ella Mae O. Lara
Technical Support Specialist (Software & Customer Support)
Lapu- Lapu City
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Software Technical Support
Jinisys Software Inc.
06.2025 - 04.2026
- Self-motivated with strong ownership; detail-oriented in troubleshooting, system tasks, and basic database handling (MySQL, MSSQL).
- Collaborative team player providing technical support; quick to learn and adapt to new technologies.
- Strong analytical and problem-solving skills; efficient in handling and resolving support tickets.
Virtual Assistant: Executive Assistant
JBF&Co.
06.2024 - 05.2025
- Managed virtual meetings (Zoom): scheduling, invitations, and agenda coordination.
- Handled email and admin tasks: inbox management, prioritization, data entry, and correspondence with strict confidentiality.
- Performed software testing; managed multiple tasks under tight deadlines with strong attention to detail.
Sales Associate
UNIQLO SM City Cebu
02.2018 - 06.2018
- Delivered excellent customer service, creating strong relationships and repeat business.
- Identified customer needs and recommended suitable products and services.
- Handled customer concerns and conflicts professionally, ensuring positive experience and retention.
Banquet Server
Waterfront Airport Hotel and Casino
02.2017 - 12.2017
- Delivered efficient and friendly service during banquet events, ensuring high customer satisfaction.
- Collaborated with team members to maintain smooth and organized service during large-scale functions.
Education
Bachelor of Science - Computer Science
Lanao School of Science And Technology
Lanao del Norte2024
Certificate of Technology - Hotel and Restaurant Technology
Mindanao State University- Maigo School of Arts And Trades
Lanao del Norte 04.2001 -
High School Diploma -
Maigo National High School
Maigo, Lanao del Norte 04.2001 -
Skills
- Technical Skills: MS Office, Google Workspace (Docs, Sheets, Drive, Gmail), Odoo (Helpdesk, Website, Project Management), WordPress (website design), MySQL (basic database management and data fixing)
- Soft Skills: Customer service, teamwork and collaboration, friendly and positive attitude
Certification
TESDA Basic Computer Literacy (2014-06)
Timeline
Software Technical Support
Jinisys Software Inc.
06.2025 - 04.2026
Virtual Assistant: Executive Assistant
JBF&Co.
06.2024 - 05.2025
Sales Associate
UNIQLO SM City Cebu
02.2018 - 06.2018
Banquet Server
Waterfront Airport Hotel and Casino
02.2017 - 12.2017
Certificate of Technology - Hotel and Restaurant Technology
Mindanao State University- Maigo School of Arts And Trades
04.2001 -
High School Diploma -
Maigo National High School
04.2001 -
Bachelor of Science - Computer Science
Lanao School of Science And Technology