Niña Angela C. Gregorio
Summary
Excelling in data integrity and client engagement. Leveraged analytical skills to optimize workflows and resolve complex issues, enhancing customer satisfaction. Recognized for meticulous attention to detail and effective task prioritization, contributing to successful audits and seamless transaction processing.
Overview
11
11
years of professional experience
Work History
HR Transaction Analyst
Accenture
03.2022 - Current
- Analyzed transaction data to identify trends and discrepancies, ensuring data accuracy and integrity.
- Optimized workflow efficiency, adapting quickly to changes in policies or procedures related to transaction processing.
- Demonstrated strong attention to detail while validating critical information contained within each transaction.
- Collaborated with team members to resolve complex transaction issues promptly and accurately.
- Performed as Internal Quality Auditor for Transactions Team. Contributed to successful audits by maintaining complete and accurate documentation of all transactions processed.
- Maintained client satisfaction by providing exceptional service during transaction inquiries and disputes.
- Managed high-volume workloads, ensuring timely completion of all assigned tasks and projects.
Transaction Processing Associate
Accenture
12.2014 - 02.2022
- Processed transactions efficiently using established protocols and procedures.
- Assisted in maintaining accuracy of transaction records and data entries.
- Collaborated with team members to resolve discrepancies in transaction processing.
- Learned and utilized internal systems for tracking and managing transactions.
- Conducted thorough investigations into any discrepancies or anomalies within processed transactions, taking corrective action as needed to maintain data integrity and prevent future issues.
- Enhanced customer satisfaction with timely and accurate transaction processing, ensuring seamless service delivery.
- Demonstrated adaptability by quickly learning new systems and processes as needed to ensure smooth transitions during system upgrades.
- Investigated and resolved inquiries with billing and invoicing.
Education
Bachelor in Office Administration - Major in Legal Transcription
Polytechnic University of The Philippines
Sta. Mesa, Manila05-2012
Pateros National High School
P. Herrera St. Poblacion, Pateros03-2008
Capt. H. Francisco Elementary School
P. Rosales St. Sta. Ana, Pateros03-2004
Skills
- Client engagement
- Analytical and critical thinking
- Attention to detail
- Time management
- Complex Problem-solving
- SAP
- Oracle
Accomplishments
FY25 A-list Awardee
References
Mary Joy S. Budy
Senior Software Engineer
Cognizant
09684165261
Abegail Lauta
Admin Staff
Asti-Business Services Inc.
09774365734
Timeline
HR Transaction Analyst
Accenture
03.2022 - Current
Transaction Processing Associate
Accenture
12.2014 - 02.2022
Bachelor in Office Administration - Major in Legal Transcription
Polytechnic University of The Philippines
Pateros National High School
Capt. H. Francisco Elementary School