Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niña Angela Reyes

Las Piñas

Summary

Dynamic professional with a proven track record in strategic sales planning and client acquisition. Expert in delivering compelling product presentations and fostering collaborative team environments. Achieved significant client satisfaction and sales growth by integrating market research and customer feedback. Skilled in CRM management and negotiation, consistently driving revenue and exceeding targets.

Overview

25
25
years of professional experience

Work History

Account Executive

KMC MAG Solutions, Inc.
05.2024 - Current
  • Create and implement customized sales strategies to attract small business clients. Identify and capitalize on growth opportunities within the small business sector.
  • Proactively reach out to small business owners and decision-makers to present Zoom’s solutions. Conduct needs assessments to understand their unique challenges and craft customized proposals to address their specific requirements.
  • Conduct engaging presentations and product demonstrations for small business prospects, showcasing the benefits and features of Zoom’s communication suite. Illustrate how Zoom's solutions can boost productivity and improve business operations.
  • Manage the end-to-end sales process, from initial contact to closing deals. Negotiate contract terms and pricing to align with both client needs and Zoom’s business objectives, ensuring a mutually beneficial outcome.
  • Build and maintain strong relationships with small business clients. Provide ongoing support and follow-up to ensure smooth implementation and high satisfaction with Zoom’s products and services.
  • Collect and analyze customer feedback to inform product enhancements and service improvements. Contribute to initiatives aimed at enhancing Zoom’s offerings and maintaining a competitive edge in the market.



Sales Account Executive

RevComm, Inc.
04.2022 - 04.2023
  • Develop and maintain relationships with clients to understand their business needs and offer suitable solutions.
  • Sell new hosted VoIP and AI platform and call management services.
  • Manage a pipeline of sales opportunities and maintain accurate records of sales activities and customer interactions.
  • Provide timely and accurate sales forecasts and reports to senior management.
  • Monitor industry trends and competitive activities to identify potential business opportunities and threats.
  • Conduct sales presentations to potential clients and effectively communicate product or service benefits.
  • Prospect for new clients and identify sales opportunities through various channels, including cold-calling, networking, and referrals.

Senior Account Executive

CareLuLu, Inc.
03.2018 - 04.2022
  • Responsible for screening, interviewing, evaluating and selecting account executives and account managers.
  • Identify and manage training and development needs of account executives and account managers.
  • Prepare new account executives and account managers by conducting orientation to sales process, developing individual coaching plans and providing resources and assistance.
  • Conduct skills gap analyses to identify areas of improvement.
  • Responsible for deciding how to approach tasks and develop a plan.
  • Formulate sales strategies and present and demonstrate the value of products and services to prospective partners.
  • Follow up with prospects several times throughout the sales cycle to ensure needs are being met.
  • Stay current on company offerings and compile and analyze data to find industry trends.
  • Build long-lasting mutually beneficial relationships with directors and child care providers and internal departments to create a better customer experience.
  • Responsible for ensuring that the needs of child care partners are translated properly and understood by all internal departments that may handle any issues pertaining to the client’s work.

Business Development /Senior Executive Assistant

The Right Cover, Ltd.
11.2015 - 03.2018
  • Answer general inquiries and handle complaints via phone, email and social media.
  • Provide administrative support to the Director, such as calendar maintenance, meeting coordination, proofreading documents and managing and updating the CRM.
  • Introduce the company and generate new business through outbound sales calls, email and social media.
  • Uncover customers’ needs and qualify leads before scheduling them an appointment with the financial advisor or product specialist.
  • Act as a liaison between insurance providers and financial
  • advisors, underwriters and clients regarding underwriting
  • requirements and status and eligibility for coverage.
  • Conduct after sales calls and create surveys to ensure customer satisfaction.
  • Create, regularly update and manage the company’s website and all social media accounts to develop brand awareness and online reputation.
  • Manage all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search engine platforms.


Executive Administrative Assistant

The Green Grocer
01.2015 - 10.2015
  • Handle inquiries regarding general concerns, product description, pricing, billing, delivery, replacement and cancellation policy, etc.
  • Assist customers in placing an order online or over the phone.
  • Handle complaints and provide appropriate solutions and alternatives.
  • Prepare Sales Reports.
  • Coordinate with suppliers, vendors and the staff regarding orders and delivery.

Technical Support Tier II

Startek International Ltd.
07.2009 - 05.2010
  • Answer incoming calls from customers who are experiencing issues with their Cincinnati Bell services.
  • Provide excellent customer service by actively listening to customers' concerns and resolve their issues in a timely and effective manner.
  • Troubleshoot and diagnose technical issues with Cincinnati Bell services such as internet, email and phone.
  • Document customer interactions and technical issues accurately in the company's database.
  • Provide effective and timely resolution of a range of customer inquiries.
  • Provide proactive communication to customers regarding service outages, updates, and maintenance activities.


Lead Generation Specialist-Business Development

SuccessFactors
06.2007 - 07.2008
  • Communicate with potential leads through phone calls, email, and other channels to initiate contact, gather information, and build relationships.
  • Qualify leads by assessing their needs, budget, decision-making authority, and interest in the organization's products or services.
  • Set appointments for the Regional Account Managers with Key Decision Makers of prospective new clients.
  • Collaborate with the marketing team to develop and implement targeted campaigns and initiatives to attract new leads.
  • Work closely with the sales team to ensure that leads are being followed up on and properly managed.

Relationship Manager

National Pen
06.2006 - 12.2006
  • Manage a portfolio of high-value accounts, ensuring customer satisfaction, retention, and revenue growth.
  • Develop and maintain strong relationships with key decision-makers and influencers within each account.
  • Conduct regular account reviews to understand customer needs, priorities, and challenges, and identify new business opportunities.
  • Manage the sales process from lead generation to order fulfillment, ensuring that customer needs are met and sales targets are achieved.
  • Negotiate pricing and contracts with customers, ensuring that deals are profitable and aligned with company goals.
  • Maintain accurate and up-to-date records of all account activity in the company's CRM system.

Subject Matter Expert

People Support
10.2003 - 06.2006
  • Serve as a subject matter expert on the Vonage product suite.
  • Work closely with sales teams to provide pre-sales support, including product demos, technical consultations, and solution design.
  • Provide post-sales support to customers, including troubleshooting, issue resolution, and ongoing account management.
  • Handle escalated customer complaints and issues, ensuring that they are resolved in a timely and effective manner.
  • Conduct one-on-one coaching sessions, and performance reviews to provide feedback and support team development.
  • Monitor and submit reports on performance metrics, including average handle time, first call resolution, customer satisfaction, and other key indicators, and take proactive steps to address issues and improve outcomes.

Financial Executive

New York Life
10.2002 - 10.2003
  • Build relationships with clients, serving as their primary point of contact for all financial planning and investment advice.
  • Conduct comprehensive financial assessments to understand clients' financial goals, risk tolerance, and investment preferences.
  • Develop customized financial plans and investment portfolios that align with clients' goals and objectives.

Advertising and Promotions Officer & Store Manager

Anonymous, Inc.
12.2001 - 06.2002
  • Develop and execute advertising and promotional campaigns that effectively promote I2I, Kitchen and Mangan.
  • Manage promotional events, such as product launches, trade shows, and sponsorships, to increase brand awareness and drive customer engagement.
  • Collaborate with internal departments, such as sales, product development, and customer service, to ensure that marketing initiatives are aligned with business goals and objectives.
  • Conduct market research to stay up-to-date on industry trends and competitive activity, and use this information to inform marketing strategies.
  • Manage relationships with external vendors, such as advertising agencies, printers, and event coordinators, to ensure that marketing initiatives are executed effectively and within budget.
  • Develop and maintain relationships with industry influencers and media outlets to increase brand visibility and promote company initiatives.
  • Stay up-to-date on industry regulations and compliance requirements, and ensure that all marketing activities adhere to these standards.

Area Sales Supervisor

AMF Puyat
02.2001 - 02.2001
  • Develop and implement sales strategies that effectively promote AMF Puyat's products and services and drive sales growth.
  • Manage a team of sales representatives, providing coaching, training, and feedback to ensure that they meet performance goals and provide excellent customer service.
  • Conduct regular market analysis to identify trends and opportunities, and use this information to inform sales strategies and target potential customers.
  • Monitor and report on sales performance, including sales volume, revenue, and customer satisfaction, and provide recommendations for improvement.
  • Collaborate with other departments, such as marketing, operations, and finance, to ensure that sales initiatives are aligned with overall business goals and strategies.
  • Ensure that the team is properly staffed, including recruiting, hiring, and training new sales representatives as needed.
  • Conduct regular team meetings, one-on-one coaching sessions, and performance reviews to provide feedback and support team development.

Executive Assistant

IMPAC Asia
11.1999 - 12.2000
  • Manage the Regional Vice President's calendar, schedule appointments, and coordinate meetings and events.
  • Assist in the preparation and distribution of proposals, contracts, and other client documents.
  • Maintain accurate and up-to-date records and files.
  • Prepare and process expense reports.
  • Coordinate with other departments and team members to ensure timely and efficient completion of projects.
  • Perform other administrative duties as assigned.

Education

Bachelor of Science - Human Resource Management

College of Saint Benilde
Pasay City, Philippines

High School Diploma -

Colegio San Agustin
Makati City, Philippines

Primary -

Colegio San Agustin
Makati City, Philippines

Skills

  • Strategic Sales Planning & Execution: Expertise in developing and implementing tailored sales strategies, including prospecting, lead generation, and pipeline management, to drive growth and meet sales targets
  • Client Acquisition & Relationship Management: Proven ability to acquire new clients, build and maintain strong relationships, and provide ongoing support to ensure high customer satisfaction
  • Product Presentations & Demonstrations: Skilled in delivering engaging presentations and product demos that effectively highlight the benefits and features of communication and technology solutions
  • Negotiation & Deal Closure: Competent in managing the entire sales process from initial contact to closing deals, including negotiating contract terms to achieve mutually beneficial outcomes
  • Sales Reporting & Performance Analysis: Proficient in tracking sales activities, preparing reports, analyzing performance metrics, and refining strategies to achieve targets
  • Collaborative Teamwork & Cross-Functional Coordination: Effective in collaborating with internal teams (marketing, customer support, product management) and coordinating efforts to address client needs and support business objectives
  • Market Research & Competitive Analysis: Experienced in conducting market research, analyzing industry trends, and understanding competitive landscapes to identify opportunities and inform sales strategies
  • Feedback Integration & Continuous Improvement: Skilled in collecting and analyzing customer feedback to drive product enhancements and service improvements
  • Training & Development: Experienced in training and developing sales teams, including conducting skills gap analyses and supporting individual growth
  • Administrative & CRM Management: Proficient in providing administrative support, managing CRM systems, and coordinating tasks to ensure efficient operations
  • Technical Support & Troubleshooting: Adept at providing technical support, troubleshooting issues, and managing customer interactions to resolve technical problems effectively
  • Marketing & Promotions: Experience in developing and executing marketing campaigns, managing promotional events, and enhancing brand visibility through various channels

Timeline

Account Executive

KMC MAG Solutions, Inc.
05.2024 - Current

Sales Account Executive

RevComm, Inc.
04.2022 - 04.2023

Senior Account Executive

CareLuLu, Inc.
03.2018 - 04.2022

Business Development /Senior Executive Assistant

The Right Cover, Ltd.
11.2015 - 03.2018

Executive Administrative Assistant

The Green Grocer
01.2015 - 10.2015

Technical Support Tier II

Startek International Ltd.
07.2009 - 05.2010

Lead Generation Specialist-Business Development

SuccessFactors
06.2007 - 07.2008

Relationship Manager

National Pen
06.2006 - 12.2006

Subject Matter Expert

People Support
10.2003 - 06.2006

Financial Executive

New York Life
10.2002 - 10.2003

Advertising and Promotions Officer & Store Manager

Anonymous, Inc.
12.2001 - 06.2002

Area Sales Supervisor

AMF Puyat
02.2001 - 02.2001

Executive Assistant

IMPAC Asia
11.1999 - 12.2000

Bachelor of Science - Human Resource Management

College of Saint Benilde

High School Diploma -

Colegio San Agustin

Primary -

Colegio San Agustin

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Niña Angela Reyes