NIÑA SOLEDAD

• Facilitated back office transition, enhancing operational efficiency and transaction management.
• Collected title search payoffs and necessary details for accurate loan processing.
• Prepared title commitments and homeowners loan policies to mitigate potential claims.
• Disbursed funds to vendors, ensuring timely payments and maintaining account activity.
• Processed fortnightly payments from customers, ensuring financial accuracy and compliance.
• Gathered and organized essential documents for seamless loan improvement processing.
• Communicated consistently with borrowers and vendors to coordinate successful settlement transactions.
• Ensured compliance with legal requirements by presenting all necessary documentation for processing.

• Facilitated customer satisfaction by engaging through online chat and messaging platforms.
• Responded promptly to inquiries, providing accurate information and assistance to customers.
• Guided customers in navigating products and services for optimal usage and understanding.
• Addressed customer questions, concerns, and technical issues to enhance overall experience.
• Resolved technical issues efficiently, ensuring minimal disruption to customer service.
• Maintained a positive and professional demeanor during all customer interactions to foster loyalty.
• Collaborated with team members to share insights and improve service delivery based on customer feedback.

• Resolved customer queries through multiple channels with accuracy and efficiency.
• Exceeded service level targets by addressing inquiries from customers and sales partners.
• Implemented effective risk management decisions, ensuring compliance with Data Privacy Act.
• Enhanced customer satisfaction by surpassing expectations during interactions with bank services.
• Collaborated with team members to achieve first-call resolution and meet SLA targets.
• Organized mailboxes efficiently, managing up to 300 tickets daily for timely responses.

• Responsible for assisting brand owners and solicitors in processing orders, creating invoices for retailers and customers, and checking inventory. Provide support to Park Street management to ensure the timely and accurate implementation of new Park Street clients. Cultivate client relationships through implementations and all types of training engagements. Develop and maintain templated responses for general questions to ensure consistency in communications. Respond to incoming emails within defined service level agreement timeframes. Organize/file/tag emails for easy searching for reference and record keeping. Maintain case notes for project-specific emails. Segregate emails to the designated department to ensure all queries are being attended to in a timely and perform 3PLs to be used for the outsourcing of third-party warehouse and contributions needs for their customer's inventory and fulfillment services.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call traffic while maintaining service quality standards.
• Provided product information and troubleshooting assistance to enhance customer satisfaction.
• Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up.
• Collaborated with team members to streamline processes and improve response times.
• Analyzed customer feedback to identify trends and recommend service improvements.
• Led initiatives to enhance team performance through targeted coaching and support strategies.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Streamlined office systems for efficient data management and filing processes.
• Coordinated travel logistics and accompanied manager to enhance meeting productivity.
• Managed incoming inquiries and requests, ensuring timely responses and resolution.
• Scheduled appointments and organized calendars to optimize time management effectively.
• Conducted background research, presenting findings to support informed decision-making.
• Oversaw financial administration, ensuring accuracy in budgets and financial reports.

Input and generate data for the sales build marketing computer system (Syrinx and ERP) and to monitor the timely production of such information. • Assemble planning applications and packs under guidance from the technical team. Assemble enquiries to services and utility companies under guidance from the technical team and ensure responses are obtained in a timely manner. • Assist the technical team in administering all aspects of associated works. • Liaise with external consultants to monitor incoming and outgoing information on behalf of the technical team. • Ensure that HSE is strictly complying in accordance with Dubai Civil Defense. • Undertake research on behalf of the technical team on all design, planning and technical issues. • Arrange meetings on behalf of the technical team and where appropriate attend meetings to take minutes. • Take telephone queries and questions and deal with or pass to the relevant members of the technical team. • Issue drawings and other information internally to other departments. All drawings to be logged using a drawing issue sheet and drawing register. • Coordinating training material, collection and preparation, arrange translation. • Prepare presentations on behalf of the technical team. • General secretarial duties including typing letters, memo's, reports and issue sheets and other tasks including answering the telephone, filing etc. • Liaise with the Technical Team and ensure they receive all incoming post including relevant copies. s of letters, memo’s, reports and standard forms by fax or post regularly. • Record and monitor holidays and absence records. • Implement new ideas and methods and continue to seek ways of both improving contribution to the organization’s goals and enhancing the reputation of the company. • At all times comply with company policies, procedures and instructions. • Manage technical documentation, collection, filing distribution, arrange translations. • Maintaining and devising office systems, including filing, data management etc. • Organizing and maintaining electronic and paper files and managing projects. • Responsible for maintaining the schedules of daily technical operations • Administrating claim work. • Personal Assistant of the Plant Manager • Screening telephone calls, and handling requests, and enquiries, when appropriate. • Maintaining and organizing diaries and planning and scheduling proper appointments and meetings. • Dealing with incoming calls, post, email, and faxes, and taking minutes and dictation in meetings. • Creating spreadsheets, composing correspondence, managing databases. • Creating presentations, documents, reports, and using digital graphics and desktop publishing software. • Organizing meetings, attending them and ensuring that the manager is well geared up for meetings. • Making decisions and assigning work to other staff members in the absence of plant manager and deputizing for the manager. • Conducting research and disseminating information through telephone, websites, mail services, and e-mail. • Liaising with suppliers, clients, and other staff. • Negotiating with vendors, maintaining and examining leased equipment, purchasing supplies. • Providing orientation and training for new staff, conducting research on internet, operating,

Responsible for accurate and timely issue of quotations and Performa invoices to our customers as required. • Process inquires by phone, fax, email and personal visits in relation to company business. • Meet customers on our premises to discuss their requirements • Maintain good relations with our customer. • Solve problems by liaising with the other staff and the customer. • Assisting rental salesman with rental and sales orders. • Generating contracts. • Customer billing Work with the service department to ensure equipment availability • Fleet management Dispatching drivers for customer equipment deliveries and pickups • Perform other related duties as may be required by direct supervisor. • Making recommendations of suitable products based upon the clients work requirements. • Negotiating best price. • Responsible for following up sales leads. • Preparing hire/sale quotations and raising relevant paperwork through use of Syrinx computer system. • Carry out effective tele sales and mail shot activity as directed by the Customer Service Manager. • Identify and secure an agreed number of new hire and new sales accounts each month to increase revenue.

• Responsible for the sourcing, evaluation, negotiation, producing and expediting delivery of the goods and services to achieve value of money for the company in accordance with best practice procurement techniques. • Conducts Bids to ensure optimal price savings, while gaining quality or value or specified products. To investigate the qualification of potential vendors establishes vendor’s records and maintain good vendors working relationships. Responsible for the order and delivery of goods or services, to include inspection, quality and delivery deadlines are achieved to meet GSCS or project requirement. Produce vendor invoices for payments. • Obtain approvals from department or project manager and forward to accounts department. Process purchase requisition orders ensure documents are completed correctly and approvals are authorized. • Contacts the requestor for any discrepancies. Ensure entries for purchasing transaction are current in the GP Dynamics/ERP and the business portal system. • Perform other related duties as may be required by direct supervisor. Directly reports to the purchasing manager.

• Purchase the highest quality merchandise at the lowest possible price and in correct amounts. Prepare purchase orders, solicit bid proposals and review requisitions for goods and services. • Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history. Analyze price proposals, financial reports, and other data and information to determine reasonable prices. Monitor and follow applicable laws and regulations. • Negotiate, or renegotiate, and administer contracts with suppliers, vendors, and other representatives. Monitor shipments to ensure that goods come in on time, and in the event of problems trace shipments and follow up undelivered goods. Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action. • Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine need for changes. Maintain and review computerized or manual records of items purchased, costs, delivery, product performance, and inventories. • Review catalogs, industry periodicals, directories, trade journals, and Internet sites, and consult with another department personnel to locate necessary goods and services. Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies. Interview vendors and visit suppliers' office to examine and learn about products, services and prices. Write and review product specifications, maintaining a working technical knowledge of the goods or services to be purchased. Monitor changes affecting supply and demand, tracking market conditions, price trends, or futures markets.

• Responsible in processing DISCONNECT order given by TWC (MSO) which includes analysis to meet detailed specifications of the customers. • Answer inbound calls as well as assist customers who have specific inquiries. • Update the existing databases with changes and the status of each customer/prospective customer • Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties • Expertise includes order entry processing of New TN and New LNP (Port Orders) coming from different ILECs/CLECS • Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties • Sell product and place customer orders in computer system. Provide customers with product and service information. • Transfer customer calls to appropriate staff. • Identifies, research and resolve customer issues using the computer system. • Follow-up on customer inquiries not immediately resolved. • Complete all logs and report. • Up sell products and services. • Build customer’s interest in the services and products offered by the company. • Provide personalized customer service of the highest level. • Update the existing databases with changes and the status of each customer/prospective customer

Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.

Key point of contact between an organization and its clients: answering queries, offering advice and introducing new products. Their work includes organizing sales visits. demonstrating and presenting products.