Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
NIÑA FERRAREN
Davao City
Work Preference
Summary
I have three years of experience in a call center as a Customer Service Representative and two years as a Receptionist/Administrative Assistant. Additionally, I have four years of remote administrative assistant experience, which includes medical receptionist and document control roles. I am highly motivated and dedicated to every task I undertake and am seeking a position where I can enhance my knowledge while providing administrative support.
Overview
9
9
years of professional experience
Work History
Quality Documentation Specialist
Above Rinaldi Labs
08.2024 - 08.2026
- Developed and maintained comprehensive quality documentation to ensure compliance with industry standards.
- Conducted thorough reviews of quality management documentation to enhance accuracy and clarity.
- Streamlined documentation procedures, resulting in improved efficiency and reduced processing times.
- Collaborated with cross-functional teams to align documentation practices with regulatory requirements.
- Provided support in audits by preparing relevant quality documentation and ensuring readiness.
- Collaborated with departments across the organization to address complex documentation challenges effectively.
Office Coordinator
Owl-Psychiatry
09.2023 - 07.2024
- Scheduling appointments, entering new patients information into the system, reminding patients of upcoming appointments, handling inquiries, and verifying insurance coverage.
- Remote Job
Recruitment Specialist/Admin Assistant
Visiting Helpers
08.2022 - 02.2023
- Providing administrative tasks such as entering prospective clients into the database, managing the calendar, and responding to emails and inquiries. Conducting interviews with applicants and facilitating the onboarding process for new hires.
- Remote Job
Receptionist/ Facility Admin Assistant
Conectys Global Solution
08.2019 - 06.2021
- The role involves handling a variety of administrative support tasks. This includes answering phone calls, welcoming visitors, arranging meetings and training rooms, scheduling appointments, processing permits, organizing materials for company events, sorting and distributing emails, managing company assets inventory, distributing equipment to employees, assisting applicants with their applications, organizing and maintaining filing systems, maintaining contact lists, conducting company inventory, and submitting reports promptly. Additionally, it involves encoding received items for the company.
- Onsite
Customer Service Representative - Amazon Retail
Concentrix
03.2018 - 03.2019
- Assisting customers with their website purchases, processing refunds and replacements for damaged or lost items, checking order statuses, and assisting with applying discount coupons or gift certificates.
- Onsite
Customer Service Representative AT&T Direct TV
Ibex Global
08.2017 - 01.2018
- Taking inbound and outbound calls Addressing internet issues and high bills Assisting with Direct TV and pay-per view purchases Helping with cellphone plan upgrades and other inquiries Basic troubleshooting for internet routers and modems
Education
BS - Information Technology
Southern Mindanao Institute of Technology
01-2011
Skills
Data Entry
Excel File
Basic Graphic Design
Timeline
Quality Documentation Specialist
Above Rinaldi Labs
08.2024 - 08.2026
Office Coordinator
Owl-Psychiatry
09.2023 - 07.2024
Recruitment Specialist/Admin Assistant
Visiting Helpers
08.2022 - 02.2023
Receptionist/ Facility Admin Assistant
Conectys Global Solution
08.2019 - 06.2021
Customer Service Representative - Amazon Retail
Concentrix
03.2018 - 03.2019
Customer Service Representative AT&T Direct TV
Ibex Global
08.2017 - 01.2018
BS - Information Technology
Southern Mindanao Institute of Technology