NHICOLE YAEN BENITEZ SANTOS
Block 19th Lot 13th, 15th Street LVegian 2 Imus Cavite,Philippines
Summary
Builds positive customer relationships through clear communication, a professional manner, and attentive service. Supports team goals by adapting quickly to new tasks, learning product details, and contributing to organised day-to-day operations. Presents brands confidently, engages with people effectively, and maintains a polished standard in customer-facing environments.
Overview
14
14
years of professional experience
Work History
Vape Store Staff
VAPE MATICS
01.2025 - 10.2026
- Assisted customers with inquiries, delivering friendly and professional service that enhanced customer satisfaction.
- Assist with sales transactions and daily store operations.
- Studied product details to provide accurate information to customers. and follow store policies and applicable age-verification requirements.
- Supported inventory monitoring and organised stock to ensure optimal product availability.
- Maintained cleanliness of store by regularly cleaning surfaces and organising products.
- Answered telephone calls to offer information, direct callers and take messages.
Waitress
01.2013 - 01.2023
- Provided courteous service to enhance customer satisfaction.
- Maintained positive customer experience by addressing needs promptly.
- Communicated with customers to help address their needs and requests.
- Supported daily operations, ensuring efficient service in a fast-paced environment.
- (3 months term) and (5 months term)
Freelance Promotional and Car Show Model
01.2016 - 01.2022
- Promoted brands at car shows and promotional events, enhancing audience engagement.
- Increased brand visibility by actively engaging with potential customers during events.
- Engaged with event attendees, fostering positive interactions and brand awareness.
- Maintained a professional appearance and positive attitude during events.
- Represented brands including Bruzkos, Notorius, and Racechip at various events.
Education
Bachelor of Arts - Communication, Advertising
Institute of Arts and Sciences, Far Eastern University (FEU)
Sampalok ManilaLlano High School
Skills
- Sales techniques
- Customer service
- Verbal communication
- Team collaboration
- Professional presentation
- Quick learner
- Microsoft Office proficiency
Timeline
Vape Store Staff
VAPE MATICS
01.2025 - 10.2026
Freelance Promotional and Car Show Model
01.2016 - 01.2022
Waitress
01.2013 - 01.2023
Bachelor of Arts - Communication, Advertising
Institute of Arts and Sciences, Far Eastern University (FEU)
Llano High School