NHELMAR SALAFRAÑA
San Miguel, Iloilo City,Philippines
Summary
Customer-focused Food and Beverage Attendant with background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction due to attentive service and efficient problem-solving skills.
Overview
9
9
years of professional experience
Work History
Food and Beverage Attendant
Magsaysay Costa Cruises
01.2026 - 06.2026
- Delivered exceptional customer service in dining areas and beverage stations, enhancing guest satisfaction.
- Responded quickly to customer complaints or special requests in a professional manner.
- Ensured cleanliness and organisation of dining spaces throughout shifts, promoting a welcoming environment.
- Coordinated table settings, arranging cutlery and glassware to create an appealing dining experience.
- Followed health and safety regulations to ensure a safe dining environment.
Galley Attendant
Magsaysay Costa Cruises
12.2019 - 11.2025
- Organised and maintained dish station in galley to support efficient meal service.
- Washed and sanitised all pots, pans, silverware, service items, and glassware for each meal, ensuring readiness for service.
- Ensured cleanliness and sanitation of work station and actively participated in general cleaning projects, contributing to overall hygiene standards.
- Operated various machinery and tools safely and efficiently.
Food and Beverage Attendant
Marriott by Courtyard Iloilo
01.2019 - 12.2019
- Delivered friendly and attentive customer service, creating a welcoming environment that encouraged guest satisfaction.
- Maintained cleanliness and organisation of dining area and serving stations, contributing to a pleasant dining experience.
- Resolved customer inquiries and issues promptly, contributing to a positive dining experience.
Food and Beverage Attendant
The Mansion Hotel
11.2017 - 12.2018
- Provided exemplary customer service by managing orders and serving food, enhancing overall dining experience.
- Ensured cleanliness of dining areas and service stations, contributing to high hygiene standards and guest satisfaction.
- Responded promptly to customer complaints and special requests, ensuring professional resolutions.
Education
Diploma in - Cruise Line Services
St. Therese MTC Colleges - La Fiesta Site
M.H. Del Pilar Street, Molo, Iloilo City01-2017
BS - Marine Engineering
Western Institute Technology
Luna St., La Paz, Iloilo City01-2014
Skills
- English writing proficiency
- English oral communication
- Quick adaptability
- Product knowledge
- Service Techniques
- POS system
- Diligent work ethic
- Task management
- Customer service
- Problem resolution
- Attention to detail
- Time management
- Positive attitude
Timeline
Food and Beverage Attendant
Magsaysay Costa Cruises
01.2026 - 06.2026
Galley Attendant
Magsaysay Costa Cruises
12.2019 - 11.2025
Food and Beverage Attendant
Marriott by Courtyard Iloilo
01.2019 - 12.2019
Food and Beverage Attendant
The Mansion Hotel
11.2017 - 12.2018
Diploma in - Cruise Line Services
St. Therese MTC Colleges - La Fiesta Site
BS - Marine Engineering
Western Institute Technology