NGUYEN PHUC LOC

• Installed, commissioned, and maintained food processing & conveying machinery across Southeast Asia.
• Delivered on-site and remote technical support, troubleshooting, and diagnostics to ensure minimal downtime.
• Conducted health checks, preventive and predictive maintenance to improve equipment reliability.
• Documented service activities and trained customers on equipment operation and maintenance.
• Collaborated with sales and technical teams; supported customers with spare parts and service needs.

- In charge of large format – heavy industrial printing press

- Install hardware/software, conduct commissioning, give thorough training course to customer.

- Lead installation projects, communicate with the customer to achieve the highest satisfaction.

- Collect data and prepare reports on customer complaints and inquiries.

- Prepare weekly/monthly reports summarizing the assigned customer service team performance.

- Identify opportunities to update or improve customer service procedures and make recommendations to the Director of Customer Service or other appropriate staff.

- Maintain spare part inventory to gain minimal downtime.

- Be a Mentor for Industrial product team.

• Performed mechanical and electrical installations in compliance with guidelines, with strong attention to detail and precise use of tools.
• Installed and configured PCs and workstations for system integration.
• Troubleshot and replaced damaged components such as bearings, gears, rollers, conveyor belts, electrical parts, and circuit boards.
• Worked effectively independently or within a team to deliver reliable service.
• Trained operators on proper machine usage in line with manufacturer guidelines.
• Traveled within Vietnam and abroad (Indonesia, Cambodia, China, Singapore) for machine installation, relocation, and language support projects.
• Participated in Customer Engineering training programs overseas to enhance technical expertise.