Ngoy Nge Victor
Mandaluyong City
Summary
Experienced bilingual (French–English) professional with over 7 years of expertise spanning financial operations, customer service, telehealth support, and performance management. Proven track record as a Senior Financial Analyst at Alldigi Tech Manila Inc., where I managed financial processes, improved operational efficiency, and supported vendor account performance. Currently working as a Customer Service Representative in telehealth and French Translator at Fusion CX, delivering high-quality patient support and accurate language services in fast-paced, client-focused environments. Previously contributed to TELUS International as a French-speaking Customer Service Representative, consistently achieving high customer satisfaction and service excellence. Earlier experience as a Performance Manager for a Canada-based health clinic strengthened leadership, process optimization, and remote team management skills. Recognized for strong analytical thinking, cross-cultural communication, and the ability to adapt quickly across industries including finance, healthcare, and customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Telehealth French Translator
Fusion CX
Taguig, Metro Manila, Philippines
01.2026 - Current
- Delivered patient assessments and care plans through North America telehealth platforms.
- Provided real-time support to patients, addressing concerns and answering questions effectively.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline communication.
- Ensured compliance with healthcare regulations and standards during remote consultations.
- Developed terminology databases to maintain consistency across various projects and client communications.
- Translated technical documents, ensuring accuracy and cultural relevance in French language content.
- Reviewed translated materials for grammatical accuracy and adherence to client specifications before delivery.
- Assisted clients in navigating cultural nuances, enabling effective communication with French-speaking counterparts.
- Increased efficiency within the translation department by implementing new technology and tools for better workflow management.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Enhanced service delivery processes, reducing response times and improving customer feedback.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer inquiries efficiently through multiple communication channels.
Bilingual Senior Financial Analyst
Alldigi Tech Manila Inc.
Taguig, Metro Manila, Philippines
10.2021 - 06.2025
- Responsible for regularly working on accounts payable and receivable for European and Canadian based vendors in either French or English.
- Ensured compliance with regulatory requirements through diligent review of financial documents and reports.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Conducted detailed financial analysis to identify and evaluate changes in operations.
- Analyzed financial data to identify trends and support strategic decision-making.
- Developed comprehensive financial models for forecasting and budgeting processes.
- Developed targeted lead generation strategies to enhance customer acquisition efforts.
- Implemented CRM tools to track leads and streamline communication processes.
- Collaborated with sales teams to align lead generation initiatives with overall business goals.
- Analyzed market trends and customer data to optimize outreach campaigns.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
Customer Service Representative (French Speaker)
Telus International
Manila, Metro Manila, Philippines
10.2019 - 08.2021
- Responsible for regularly communicate via inbound and outbound calls Canadian based clients in either French or English.
- Developed and implemented customer onboarding processes to enhance user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Achieved sales targets by effectively promoting store merchandise and seasonal promotions.
- Enhanced customer satisfaction through personalized service and product recommendations.
- Developed and executed targeted digital marketing campaigns across various platforms.
- Coordinated cross-functional projects that enhanced overall lead generation effectiveness.
Performance Manager
Men’s Health Clinic
Vancouver, Canada
02.2017 - 07.2019
- Responsible for regularly checking in on Canada based patients in either French or English.
- Monitor the patients' medication supply, dosage, and intake, which includes placing medication orders and liaising with the compounding pharmacies for the dispatch.
- Serve as the liaison between the patient and the doctor, as well as coordinating doctor scripts and booked appointments.
- Responsible for providing options to the patient when extending their program.
- Ensure Sales targets are met.
- Perform Ad hoc tasks as required.
- Identify the patient's needs and making program recommendations.
- Communicate clear and concise program information to patients.
- Maintain a high standard level of relationship and professionalism.
- Contributing to team effort by accomplishing related results as needed.
- Always maintain a positive, empathetic, and professional attitude towards our patients.
- Manage patient calls and appointments promptly and effectively.
- Patient account management to process customer accounts; maintain records of patient interactions, and ensure details are updated accurately and properly endorsed.
- Led performance improvement initiatives, enhancing patient experience and operational efficiency.
- Mentored staff in best practices for patient engagement and service delivery.
- Developed and implemented performance improvement strategies to enhance patient care quality.
- Developed and maintained strong client relationships to drive repeat business.
- Executed sales strategies that increased market penetration and brand awareness.
- Analyzed customer feedback to identify areas for product improvement and service enhancement.
- Utilized telehealth technology to facilitate remote consultations and improve patient accessibility.
- Educated patients on disease management, medication adherence, and preventive care strategies.
- Collaborated with interdisciplinary teams to coordinate patient care and streamline communication processes.
Education
Bachelor of Science - International Economics and Trade
Zhejiang Sci-Tech University
Hangzhou, China01.2019
Skills
- Microsoft Excel
- Advanced computer skills
- Excellent attention to detail
- Financial management
- MS office suite
- Research and data analysis
- Statistical analysis
- Superior time management
- Financial software
- Financial statement analysis
- Financial and operational reporting
- Analytical research
- Data collection & research
- Flexible team player
- Data analysis
- Documentation skills
- Comparative analysis
- Accurate data entry
- Customer Service-oriented
- Research and reporting
- CRM management
- Salesforce proficiency
- Lead nurturing
- Data analysis techniques
- Data validation techniques
- Advanced Excel
- Active listening
- Customer service
- Data entry
- Call center operations
LANGUAGES
French - Bilingual or Proficient (C2)
English - Bilingual or Proficient (C2)
Chinese (Mandarin) - Intermediate (C1)
Timeline
Customer Service Representative Telehealth French Translator
Fusion CX
01.2026 - Current
Bilingual Senior Financial Analyst
Alldigi Tech Manila Inc.
10.2021 - 06.2025
Customer Service Representative (French Speaker)
Telus International
10.2019 - 08.2021
Performance Manager
Men’s Health Clinic
02.2017 - 07.2019
Bachelor of Science - International Economics and Trade
Zhejiang Sci-Tech University