NGNOPEDJI NGOUO STEVIA

Dynamic French Customer Service Representative at Express Union, adept at enhancing customer satisfaction through active listening and effective problem-solving. Recognized for resolving disputes calmly and efficiently, fostering trust and loyalty. Proficient in product knowledge and computer systems, consistently delivering clear, accurate information to meet customer needs.

I enjoy volunteering in community clean-up activities and charity events, which has helped me strengthen my empathy, communication, and teamwork skills. I’m also passionate about team sports like football, where I’ve learned to collaborate, stay calm under pressure, and support others to achieve common goals. In my free time, I like playing chess and puzzle games, as they help sharpen my problem-solving, critical thinking, and patience — qualities I believe are valuable in customer service.