Nezza Mae Sojor
IT Support Specialist
Kiamba, Sarangani Province
Summary
Resourceful IT Support Specialist consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 Years of progressive IT experience.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Network Administrator
VSSS - (Self Employed)
01.2023 - Current
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored networks and network devices to resolve technical problems quickly.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Security Compliance Consultant
DXC Technology
07.2017 - 01.2023
- Owns IT risk compliance assessment and collaborate with different vendors , customers and internal resources to drive completion of risk assessment.
- Validates Business Impact Analysis of applications. Review and perform changes (if needed) on application's CMDB information together with their application owners.
- Understanding application setup and hosting to assist application owners with creation of enterprise architecture diagram following standard required diagram of company.
- Provides management to support application owners in risk assessment control checklist as well as its identified issues.
- Completed 2-3 applications risk assessment each month.
IT Support Specialist
DXC Technology
07.2017 - 09.2019
- Used ticketing systems to manage and process support actions, incidents and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Created help desk tickets, troubleshot and resolved application -level issues.
- Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services.
Education
Bachelor of Science - Information Technology
Mindanao State University
General Santos City 06.2013 - 06.2017
Skills
Network Security Oversight
Timeline
Network Administrator
VSSS - (Self Employed)
01.2023 - Current
Security Compliance Consultant
DXC Technology
07.2017 - 01.2023
IT Support Specialist
DXC Technology
07.2017 - 09.2019
Bachelor of Science - Information Technology
Mindanao State University
06.2013 - 06.2017