Summary
Overview
Work History
Education
Skills
Timeline
Generic
Arnel Pablo

Arnel Pablo

TALENT ACQUISITION, MANAGER
Mabalacat

Summary

Dynamic and results-driven Talent Acquisition Manager with 10 years of experience leading end-to-end recruitment operations. Proven success in building high-performing teams, improving hiring processes, and strengthening employer brand presence. Passionate about placing the right people in the right seats to drive organizational success. Skilled in people management, project leadership, and continuous process improvement.

Overview

15
15
years of professional experience
8
8
years of post-secondary education

Work History

TALENT ACQUISITION, MANAGER

SupportNinja, Inc.
05.2022 - Current
  • Manages all Philippines Admin and Volume Hiring by planning, developing and executing recruitment strategies and plans.
  • Equips team with the market's best practices in the Talent Acquisition and staffing and implement appropriate best practices in the organization.
  • Plans and organizes departmental budget relating to Talent Acquisition activities and creates cost-efficient plans.
  • Manages business relationships with recruitment linkages (schools, training centers, etc).
  • Manages contents and placement of job postings in various channels.
  • Reviews Talent Acquisition software and suggests the best option for company needs.
  • Keeps tracks of recruiting metrics like cost-per-hire and hiring timeline.
  • Manages company's compliance in Data Privacy in respect to store, access and destruction of the applicants' data.
  • Organizes the whole Talent Acquisition and selection procedures and practice to meet operational needs, legislative and best practices.
  • Manages and oversees the company's Talent Acquisition programs, policies and procedures to develop and utilize various sources of potential applicants to fulfill staffing needs.
  • Designs, develops and enhances the Talent Acquisition process in the organization (including its description).
  • Executes department's processes and projects properly as planned and agreed with the management; conducts post-evaluation surveys and analysis to have a data-driven method of understanding the strength and areas for improvement of each process and projects.
  • Sets S.M.A.R.T. goals for each process of the department to provide appropriate inputs and outputs; Reviews and revises existing process and procedures to align with set goals.
  • Coaches and equips hiring managers with proper interview and Talent Acquisition related knowledge to fully utilized best practices.
  • Implements new sourcing methods obtained through research and attending knowledge enhancing seminars and training.

TALENT ACQUISITION, SR. SUPERVISOR

SupportNinja, Inc.
02.2022 - 05.2022
  • Responsible for the company wide recruitment activities in the PH from rank & file to director level positions.
  • Assists in the recruitment activities of APAC and US ramps.
  • Handles a team of Talent Acquisition Supervisor and Associate Supervisors.
  • Executes Talent Acquisition strategies and plans and tracks the team's productivity and effectiveness.
  • Designs, develops, and continuous improvements on the company's Talent Acquisition programs, policies, and procedures.
  • Maintains and suggests improvements of the Talent Acquisition process in the organization (including its description, Talent Acquisition measurement definitions, regular measurement reporting, taking proper actions to close gaps).
  • Monitors and constantly reduces the costs of the Talent Acquisition process.
  • Coordinates with Marketing Department on social media and marketing collaterals needed during job fairs, vacancy postings and Talent Acquisition activations (internal and external).
  • Initiates and maintains healthy effective business relationships with Talent Acquisition linkages (schools, training centers, etc).
  • Communicates actively to other departments to ensure ramp ups, whether for expansion or attrition replacement, are executed seamlessly and on time.
  • Persuades and collaborates with department counterparts to meet deadlines and produce exceptional outcomes.
  • Participates during Business reviews (monthly, quarterly, and annual).
  • Prepares, understands, and interprets all Talent Acquisition-related data for major stakeholders (department expenses, ramp data, applicant traffic, channel sources, and applicant volume).
  • Conducts timely meeting and session to guide employees from different departments and levels about updates and proper execution of the processes and procedures owned by the department.
  • Facilitates coaching sessions to the Talent Acquisition Team.

RECRUITMENT SUPERVISOR

SupportNinja, Inc.
02.2016 - 01.2022
  • Designs, develops and maintains the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps).
  • Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization.
  • Monitors and constantly reduces the costs of the recruitment process.
  • Sets the social media communication strategy for different job profiles and functions in the organization.
  • Attend and participate in client-related meetings most especially during the kick off / nascent stage of SNI client relations.
  • Assist in account business reviews: 1) to SD and US Execs and 2) to account/client leaders.
  • Communicate actively to other departments to ensure ramp ups, whether for expansion or attrition replacement, are executed seamlessly and on time.
  • Persuade and collaborate with department counterparts to meet deadlines and produce exceptional outcomes.
  • Oversee creation and management recruitment ads across platforms.
  • Manage, understand, and interpret all recruitment related data for major stakeholders.
  • Create or customize then execute a succession management plan for direct reports who have consistently shown improvement and sterling output putting them as second in command when the Recruitment Supervisor is unavailable.
  • Has accountability and ownership of the day to day performance of the training team.
  • Create and maintain healthy effective business relationships with recruitment linkages (schools, training centers, etc).
  • Has accountability and ownership of the performance, timekeeping, attendance, and behavior of all direct reports. Directly responsible for the leadership and talent development of the Recruitment Team personnel.
  • Drives results through regular monitoring; data gathering and interpretation; documented coaching; and mentoring.

RECRUITMENT SPECIALIST

SupportNinja, Inc.
12.2015 - 01.2016
  • Supports talent acquisition efforts by sourcing qualified candidates and conducting interviews.
  • Performs end-to-end recruitment to all role types; Administration Roles, from rank-and-file to managerial family and Operation roles, from CSR, TSR, Back Office, Team Lead, Team Manager, Operations Manager, Senior Operations Manager, and Director of Operations.
  • Assists Recruitment and Sourcing Unit with job fairs and college recruiting events.
  • Coordinates with Recruitment Leaders in planning interview and selection procedures, including screening calls, assessments, and in-person interviews.
  • Maintains candidate relationship after being forwarded from sourcing to onboarding; Fosters long-term relationships with past applicants and potential candidates.
  • Coordinates regularly with hiring managers and client services for business and hiring demands.
  • Assesses candidate information, including resumes and contact details, using available Applicant Tracking System; Receives walk-in or referred applicants.
  • Prepares and routes applicant's files for final acceptance; Receives final acceptance from hired applicants and issues list of requirements for strict compliance.
  • Assists in conducting pre-employment exams and/or trade test and evaluates results of applicants.
  • Exhibit outstanding salesmanship and camaraderie towards hiring managers.
  • Coordinate internally with hiring managers for scheduling of interviews and follows up on feedback for shortlisting.
  • Coordinates to external linkages on hiring activities to create a comprehensive pool of talents for the continuous requirement of the company.
  • Suggests and implements recruiting plans and strategies as collaborated with the Recruitment Supervisor and as advised by the Management to meet current or anticipated staffing needs.
  • Builds and maintains networks of contacts in different institutions, universities, trade groups, association memberships, social media, and referrals from existing employees.
  • Keeps updated with the current best practices in recruitment.

TEAM LEADER

Sargas, Inc.
03.2014 - 12.2015
  • Manages the flow of day-to-day operations.
  • Monitor and evaluate team's performance based on accomplishment.
  • Monitors tasks to ensure team goals and deadlines are strictly followed.
  • Conducts coaching sessions.
  • Develops strategies the team will use to reach its goal.
  • Provide any training that the team members need.
  • Communicates clear instructions to team members. Listens to team members' feedback.
  • Monitors team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed.
  • Creates data reports to update the company on the team's progress.
  • Distributes the team performance reports to the appropriate personnel.

TRAFFIC SPECIALIST (DATA ANALYST)

Sargas, Inc.
03.2013 - 03.2014
  • Identifies Traffic and Pedestrian movement.
  • Analyzes Traffic and Pedestrian volume.
  • Classifies Vehicles.
  • Creates reports through the data collected.

COLLECTIONS SPECIALIST

Iqor
03.2010 - 10.2010
  • Calls customers and collect payments on past due bills.
  • Reviews terms of loan documents.
  • Ensures all customer information is correct, including phone numbers and addresses.
  • Sets up repayment plans.
  • Initiates repossession proceedings or hand over accounts to law practice that specializes in debt collection.
  • Complies with the federal and state laws dealing with debt collection.

Education

Information Technology -

Don Honorio Ventura College of Arts & Trades
Bacolor, Pampanga
06.2005 - 03.2009

Secondary - undefined

St. Anthony College & Technology
06.2001 - 03.2005

Skills

  • Talent sourcing
  • Talent acquisition
  • Effective team leadership
  • Strategic development
  • Talent development for succession
  • Staff oversight
  • Database administration
  • Project oversight
  • Performance coaching
  • Candidate evaluation
  • Analytical problem solving
  • Data-driven recruitment analysis
  • Statistical data analysis
  • Effective time management

Timeline

TALENT ACQUISITION, MANAGER

SupportNinja, Inc.
05.2022 - Current

TALENT ACQUISITION, SR. SUPERVISOR

SupportNinja, Inc.
02.2022 - 05.2022

RECRUITMENT SUPERVISOR

SupportNinja, Inc.
02.2016 - 01.2022

RECRUITMENT SPECIALIST

SupportNinja, Inc.
12.2015 - 01.2016

TEAM LEADER

Sargas, Inc.
03.2014 - 12.2015

TRAFFIC SPECIALIST (DATA ANALYST)

Sargas, Inc.
03.2013 - 03.2014

COLLECTIONS SPECIALIST

Iqor
03.2010 - 10.2010

Information Technology -

Don Honorio Ventura College of Arts & Trades
06.2005 - 03.2009

Secondary - undefined

St. Anthony College & Technology
06.2001 - 03.2005

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Arnel PabloTALENT ACQUISITION, MANAGER