Netzel Grace Sibucao-Mangubat

• This is my pioneering online job experience. I started doing a simple task like snippet Analysis and when confidence and trust were built, the management trained me mostly on the data management side providing support for both Sales and CRR Department.
• My training and experience also covered Competitor Analysis, Keyword Research, Calendar Management (Tracking Meeting Schedules), Email Drafting, and few heavy projects in the past related to SEO.
• From working solo, I have worked with other team members too in the completion of a certain project that contains heavy volume of data.
• Mentored junior researchers in best practices, fostering a high-performing team environment.
• Applied rigorous ethical standards to all aspects of research conduct, maintaining integrity and credibility in results reported.
• Collaborated with cross-functional teams to design and execute innovative research projects.
• Developed comprehensive research reports, providing actionable insights to stakeholders.

These are my main function while working both as a New Accounts Representative and as a Bank Teller:

• I was initially hired as a Bank Teller where I have developed an excellent customer service skill. The primary task involves handling customers' deposits, withdrawals, ATM replenishment, and any related task ordered by the management.

Skill Highlight: Speed and Accuracy.

• After a couple of months, the job rotation begun and was then trained as a New Accounts Representative. I was responsible in setting up multiple client's bank records which involved the tedious documentation procedure and requirement. In doing so, I have to ensure security and privacy because of the confidential nature of every account opening. I also perform the role of a salespeople and introduce new products to clients and even do cross-selling and upselling.

Skill Highlight: Customer Service

Others:

• Participated in team meetings to discuss departmental goals, strategies, and areas for improvement.
• Collaborated with cross-functional teams to resolve account-related issues promptly, resulting in improved customer retention rates.
• Streamlined the new accounts process for faster turnaround times and improved productivity.
• Contributed towards positive work environment by maintaining open communication channels among team members and fostering collaboration within the department.

• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Assist customers in finding the best deal for hotels and bundles of packages and process their reservations.
• Establish, develop and maintain positive business and customer relationships.
• Expedite the resolution of customer problems and complaints to maximize satisfaction to help with retention and drive sales.
• Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
• Contributed valuable feedback from customers to management regarding product improvements or new offerings worth considering for future development plans.
• Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
• Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
• Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.

• Basic function: Basically responsible in recording, maintaining and safekeeping of accounting records of the branch seeing to it that all transactions are properly classified and, completely and accurately recorded
• Duties and Responsibilities: Review daily transactions of the branch particularly on its validity and authenticity of documents
• Prepare Journal Vouchers on non-cash and other transactions that need to be recorded in the Journal Book
• Summarize all records on a monthly basis and prepares post trial balance
• Prepare and submit reports as required by Head Office on or before deadline
• Prepare and type CVs, PCVs, SCVs and other accounting documents
• Prepare and submit daily time record of all employees in the branch to the Personnel Department
• Maintain and coordinate with Personnel Department on employee’s accounts
• File and keep branch records using a strategic filing system
• Perform other related tasks as may be assigned by the Accounting Supervisor and Branch Head.

• Support all activities of the leasing operations department such as developing and creating strategies to maximize tenant occupancy of the mall
• Provide clerical cover especially in the documentation process of incoming & existing mall tenants
• Assist in collaborating in the administration & integration of lease operations(sales & marketing) functions for the improvement of performance of the tenants to actualize target rental income budget
• Meet interested lease applicants & gather their leasing requirements/concept materials for upper management’s approval
• Coordiante with other leasing assistants from other SM branches for documents update
• Arrange meeting of the tenants with the leasing managers, regional leasing manager, mall manager and etc
• Communicate all tenant’s concern to the management to ensure their continued satisfaction
• Facilitate in the proper filing of tenants' respective contracts, memorandum, amendment, etc.

• Receive payment by cash, check, online, vouchers, or automatic debits
• Receive Remittance from walk-in customers (include company workers, canvassers, company owners) Check/Verify completeness of documents with its corresponding attachments for all deductions Issue receipts, validation slips, debit note, or change due to customers, drivers and salesmen
• Sort, count, and wrap bills and coins, compare genuine bill vs
• Fake bill thru money verifier Calculate total payments received within the day, record totals of transactions and reconcile this with total sales
• Tabulate bills using calculators and compare with SAP-generated reports for verification of accurate remittance
• Apply payment thru SAP (Software Application & Products in Data Processing) focusing primarily on the Banking Module
• Prepare deposit slips for dated checks
• Prepare and generate day-end reports thru SAP
• Prepare Transmittal of Uncollected and Salesman-to-Collect Invoices Compile and maintain non-monetary reports and records
• Responsible in handing in the packs of cash to the Pick-up Teller, and in the receiving and keeping of validated deposit slips
• Assist on monitoring and reconciliation of accounts’ current balances
• Assist/formulate process flow & procedures that enhances company’s internal control
• Responsible in crafting reports and monitoring sheets for salesmen, drivers, and customers Monitor accounts receivable and close open transactions when payment is given then coordinate with the AR Team for delinquent accounts
• Prompt Audit Department for any Invalid and Unsupported Deductions discovered
• Resolve discrepancies and customer complaints
• Answer customers' questions, and provide information on procedures or policies.