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Experienced Quality Analysis specialised in Customer Service, endeavoured to add success and help the organisation to grow with the current affairs and industrial benchmark with its adaptability and true potential. Skilled in handling various types of Customer issues and providing a top notch resolution and building a long term relationship with the customer.

To work in a professionally managed organization which will help me deliver to my fullest potential as well as give me an opportunity to learn and enhance my abilities, prove my skills in managing to work in sync with the objectives of the Organization for achieving business and individual goals. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.

Results-driven Quality Analyst with strong skills in quality auditing, process improvement, and data analysis. Committed to enhancing customer experience and compliance through effective training development.

Dynamic Quality Analyst with a proven track record at TELUS for enhancing QA processes and team productivity. Excelled in customer service roles at Lululemon and Amazon, demonstrating exceptional active listening and problem-solving skills. Achieved significant quality improvements and customer satisfaction, leveraging data analysis and a collaborative approach to exceed performance metrics.

Working as a ambitious Quality analyst and helping IT industry who have their products and services i.e SaaS by analyzing the quality of the product and service so that they can submit the product to their client or sell their product in market error free and user friendly with my manual and automation testing skills, giving the idea of the enhancements of the product for better use in the market.
Background of 3.5 years of QA experience in all phases of life cycle. Adept at using both manual and automated testing tools to troubleshoot systems.

NESTLYN FERRERAS

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Quality Analyst

Clerk - Cashier

Cashier

Kitchen Staff Crew

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Bachelor of Secondary Education major in Social Studies

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Quality Analyst

Clerk - Cashier

Cashier

Kitchen Staff Crew

Bachelor of Secondary Education major in Social Studies

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