Nestle Geogangco
Pontevedra Negros Occidental
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
CSR
Transcom
04.2024 - 10.2024
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
CSR
IGT SOLUTION
07.2022 - 12.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
CCS/ CONTACT CENTER SERVICES
Hinigaran National High School
Hinigaran Negros Occidental 07.2021
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Active Listening
- Problem-solving abilities
Timeline
CSR
Transcom
04.2024 - 10.2024
CSR
IGT SOLUTION
07.2022 - 12.2023
CCS/ CONTACT CENTER SERVICES
Hinigaran National High School
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