Nestine Joy Cedeño
Customer Service Representative
Summary
Customer Service Representative with average oral and written communication skills, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
10.2019 - 04.2024
- Assisted customers with their medical, prescription, and dental benefits and claims.
- Developed knowledge about health insurance process flow.
- Resolved customer concern with empathy and active listening skills, leading to positive feedback from clients.
- Maintained detailed documentation of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Information Technology
Pangasinan State University
Alvear Street, Lingayen, Pangasinan 04.2001 -
Skills
Report Generation
undefinedTimeline
Customer Service Representative
Alorica
10.2019 - 04.2024
Bachelor of Science - Information Technology
Pangasinan State University
04.2001 -
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