Summary
Overview
Work History
Education
Skills
Timeline
Generic
Neryl Dicang

Neryl Dicang

Small Business Owner
Baguio City

Summary

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset. Skilled in operations and project management. Helps achieve goals by coordinating resources, schedules and team members to meet demands. Seeks every opportunity to improve operations and team performance. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Reliable business professional with experience in restaurant management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Restaurant Manager

Cozy Nummy Restaurant
Baguio City
07.2021 - 10.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Led and directed team members on effective methods, operations, and procedures.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Motivated staff to perform at peak efficiency and quality.

Restaurant Manager

Kalyekofi Bistro
Baguio City
04.2019 - 03.2020
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Senior Specialist II

JP Morgan Chase Bank, N.A. PGSC
Taguig
03.2010 - 02.2019
  • Followed all company policies and procedures to deliver quality work.
  • Attended training programs to deepen professional skillset and assisted in training fellow employees on existing and new training programs.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with new hire training to enforce quality, familiarity on call procedures.
  • Built and managed relationships with key clients and partners to drive growth.
  • Managed over 50 customer calls per day.

Level 2 Agent

Sykes Asia
Makati
06.2006 - 03.2010
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked well in a team setting, providing support and guidance.

Education

Undergraduate - Hotel, Restaurant And Tourism Administration

Joji Ilagan Career Center
Davao City
06.1999 - 03.2000

Undergraduate - BA Social Science Double Major in Economics And Sociology

University of The Philippines- Baguio
Baguio City
06.1997 - 03.1999

Skills

Service standard compliance

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Timeline

Restaurant Manager

Cozy Nummy Restaurant
07.2021 - 10.2022

Restaurant Manager

Kalyekofi Bistro
04.2019 - 03.2020

Senior Specialist II

JP Morgan Chase Bank, N.A. PGSC
03.2010 - 02.2019

Level 2 Agent

Sykes Asia
06.2006 - 03.2010

Undergraduate - Hotel, Restaurant And Tourism Administration

Joji Ilagan Career Center
06.1999 - 03.2000

Undergraduate - BA Social Science Double Major in Economics And Sociology

University of The Philippines- Baguio
06.1997 - 03.1999
Neryl DicangSmall Business Owner