Nerissa Santos
Valenzuela
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
CSR
ClearSource
Ortigas, Pasig City (Remote)
06.2022 - 03.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Commerce
St. Paul College
Manila04.1990
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
Timeline
CSR
ClearSource
06.2022 - 03.2024
Bachelor of Science - Commerce
St. Paul College