Nerissa Madrilejo Santos
Quezon City
Summary
Highly adept Administrative Supervisor with noteworthy experience in managing administrative tasks, personnel supervision, and operational coordination. Proven skills in workflow optimization, policy implementation, and team leadership. Instrumental in streamlining office procedures to enhance efficiency and improve productivity. Consistently successful in fostering positive work environments and promoting professional development among staff members.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Finance and Admin Supervisor
People360 Consulting Corporation
09.2020 - 02.2025
- Responsible for overseeing financial operations, administrative functions, and compliance to support business efficiency
- Support senior ops in financial management, budgeting, reporting, office administration, and ensuring adherence to company policies and regulations
Office Administration Supervisor
Corporate Macro Management Resources, Inc
06.2015 - 09.2018
- Assigned to National Reinsurance Corporation of the Philippines: Handles procurement, checking of Invoices, maintains accuracy & correctness of Billing statements
- Monitor facilities & Service provider manpower line up
- Conduct Monthly Inventory & Supplies Management
Store Manager
Chowking Food Corporation
Tutuban
04.2004 - 04.2012
- Overall responsible in store operations from opening to closing tasks
- Monitors, plans and provides final decisions with all undertakings of the business
- Focuses in people management, inventory, and cash flow performance to ensure that costs and expenses are virtually monitored
- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
Assistant Store Manager
Chowking Food Corporation
Tutuban
01.2001 - 03.2004
- Takes full responsibility of handling the entire business unit in the absence of the Manager
- Ensures high service delivery of maintenance and operation of the business in a safe, customer focused and profitable manner
- Distinguishes between acceptable and unacceptable employment applications, making recommendation for applicant interviews
- Develops employee work schedules
- Finalize, transmit and process weekly time and attendance records and payroll
Management Trainee
Chowking Food Corporation
Tutuban
06.1999 - 12.2000
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices
Outlet Accounting Staff
Chowking Food Corporation
11.1996 - 05.1999
- Provides management with consolidated internal and external financial statements by gathering and analyzing information from the general ledger system
- Maintains and balances an automated consolidation system by inputting data; scheduling required jobs; verifying data
- Prepares payments by accruing expenses, requesting disbursements, and reconciling accounts
- Protects organization's value by keeping information confidential
Education
Bachelor of Science - Commerce Major in Business Management
St. Paul College of Manila
01.1999
Skills
- Financial management
- Budgeting
- Regulatory compliance
- Administrative Support
- Accounts Payable Processing
- Procurement management
Seminars And Trainings Attended
- Leadership Camp, Meralco, Antipolo City
- Store Management Training Program, Jollibee Center Ortigas Center, Pasig City
- Employee – Employer Relations, Jollibee Center Ortigas Center, Pasig City
- Targeted Selections, Jollibee Center Ortigas Center, Pasig City
- Systematic Consultative Selling, Jollibee Center Ortigas Center, Pasig City
- Seven Habits for Highly Effective People, Jollibee Center Ortigas Center, Pasig City
Certification
- Collections Strategies and Initiatives in the New Normal
- Financial Stewardship
References
References available upon request.
Timeline
Finance and Admin Supervisor
People360 Consulting Corporation
09.2020 - 02.2025
Office Administration Supervisor
Corporate Macro Management Resources, Inc
06.2015 - 09.2018
Store Manager
Chowking Food Corporation
04.2004 - 04.2012
Assistant Store Manager
Chowking Food Corporation
01.2001 - 03.2004
Management Trainee
Chowking Food Corporation
06.1999 - 12.2000
Outlet Accounting Staff
Chowking Food Corporation
11.1996 - 05.1999
Bachelor of Science - Commerce Major in Business Management
St. Paul College of Manila
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