Nerilyn Pabilona
ASSISTANT BRANCH MANAGER
CANTAGDA CAJIDIOCAN SIBUYAN ROMBLON
Summary
Dynamic Assistant Manager at ASA PHILIPPINES FOUNDATION with a proven track record in operations management and team leadership. Enhanced client satisfaction through effective problem-solving and strategic planning. Cultivated a collaborative work environment, mentoring staff to achieve professional growth and drive business improvement. Skilled in customer relationship management and team motivation.
Overview
5
5
years of professional experience
Work History
Assistant Manager
ASA PHILIPPINES FOUNDATION
ORIENTAL MINDORO
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained a clean, safe, and organized Branch environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of Science - Elementary Education
ROMBLON STATES UNIVERSITY
ROMBLON 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Problem-solving
Task delegation
Team motivation
Decision-making
Time management
Recruiting and interviewing
Customer service
Customer relations
Adaptability and flexibility
Team building
Team collaboration
Customer relationship management (CRM)
Workload management
Strategic planning
Goal setting
Timeline
Assistant Manager
ASA PHILIPPINES FOUNDATION
03.2021 - Current
Bachelor of Science - Elementary Education
ROMBLON STATES UNIVERSITY
04.2001 -