Summary
Overview
Work History
Education
Skills
Certification
References
HONOURS AND AWARDS
SEMINARS
Timeline
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NERILYN B. ALCANTARA

NERILYN B. ALCANTARA

Pampanga

Summary

Secure a responsible job opportunity where I can fully utilize my expertise and skills while also contributing significantly to the company's growth.

Overview

8
8
years of professional experience
3
3
Certifications

Work History

Front Desk Officer

Bliss Hotel
01.2023 - Current
  • Greet and assist guests, visitors, and clients in a friendly yet professional manner, setting the tone for their overall experience
  • Provide accurate information, respond to inquiries, resolve issues or reservations promptly and respectfully
  • Handle check-ins and check-outs efficiently, process payments, verify information, assign rooms etc.
  • Operate front desk computer system in managing reservations, room assignments and guest records
  • Answer incoming calls, transfer calls to their proper department or personnel as well as take messages
  • Specialization: Customer Service
  • Industry: Hospitality Industry

Lounge Attendant

Marriott Hotel Clark
07.2021 - 01.2023
  • Greeting guest upon their arrival
  • Serving coffee, sandwiches and pastries
  • Ensuring that the lounge is clean and always presentable
  • Attends guest inquiry regarding hotel amenities
  • Provide accurate information, respond to inquiries, resolve issues or reservations promptly and respectfully
  • Specialization: Customer Service
  • Industry: Hospitality/Food & Beverage

Dining and Banquet

Bistro 1010
01.2018 - 01.2019
  • Assist with the complete setup and breakdown of the banquet area
  • Relay food and beverage orders
  • Maintain a high level of cleanliness and awareness of sanitary practices
  • Anticipate guests’ needs and exceed customer service expectations
  • Maintain composure in a fast-paced environment
  • Relay important information about orders, allergies and special requests to the appropriate person
  • Respond urgently and appropriately to any concerns
  • Present in professional appearance and mannerisms
  • Specialization: Customer Service
  • Industry: Food and Beverage

Education

Bachelor's/College Degree - Hospitality Management

St. Nicolas College of Business & Technology
07.2023

High School Diploma - undefined

Abucay National High School
03.2011

Skills

Able to stand and walk for entire shift

Certification

TESDA NATIONAL CERTIFICATE

References

  • Marlon D., Caliwag, Dean, 09951816595, St. Nicolas College of Business and Technology
  • Belinda Cruz Pineda, David, Admin Head, 09173264039, Bliss Hotel San Fernando

HONOURS AND AWARDS

Academic Excellence 1st & 2nd semester (S.Y 2021-2022), Academic Excellence 1st semester (S.Y 2022-2023)

SEMINARS

  • Hotel Familiarization of The Harvest Hotel (October 3, 2019)
  • Webinar on Micro Credentials in Hospitality (March 26, 2021)
  • Tourism Zoom or Tourism Soon “Creating a different by Redefining the Future of Tourism” Trinity University of Asia College of Hospitality and Tourism Management (April 10, 2021)
  • Webinar on PinaSosyal: Bida sa Hapag ng Malikhaing Pagluto ng Napapanahong Pagkain (June 25,2022)

Timeline

Front Desk Officer

Bliss Hotel
01.2023 - Current

Lounge Attendant

Marriott Hotel Clark
07.2021 - 01.2023

Dining and Banquet

Bistro 1010
01.2018 - 01.2019

Bachelor's/College Degree - Hospitality Management

St. Nicolas College of Business & Technology

High School Diploma - undefined

Abucay National High School
NERILYN B. ALCANTARA