NERILYN B. ALCANTARA
Pampanga
Summary
Secure a responsible job opportunity where I can fully utilize my expertise and skills while also contributing significantly to the company's growth.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Front Desk Officer
Bliss Hotel
01.2023 - Current
- Greet and assist guests, visitors, and clients in a friendly yet professional manner, setting the tone for their overall experience
- Provide accurate information, respond to inquiries, resolve issues or reservations promptly and respectfully
- Handle check-ins and check-outs efficiently, process payments, verify information, assign rooms etc.
- Operate front desk computer system in managing reservations, room assignments and guest records
- Answer incoming calls, transfer calls to their proper department or personnel as well as take messages
- Specialization: Customer Service
- Industry: Hospitality Industry
Lounge Attendant
Marriott Hotel Clark
07.2021 - 01.2023
- Greeting guest upon their arrival
- Serving coffee, sandwiches and pastries
- Ensuring that the lounge is clean and always presentable
- Attends guest inquiry regarding hotel amenities
- Provide accurate information, respond to inquiries, resolve issues or reservations promptly and respectfully
- Specialization: Customer Service
- Industry: Hospitality/Food & Beverage
Dining and Banquet
Bistro 1010
01.2018 - 01.2019
- Assist with the complete setup and breakdown of the banquet area
- Relay food and beverage orders
- Maintain a high level of cleanliness and awareness of sanitary practices
- Anticipate guests’ needs and exceed customer service expectations
- Maintain composure in a fast-paced environment
- Relay important information about orders, allergies and special requests to the appropriate person
- Respond urgently and appropriately to any concerns
- Present in professional appearance and mannerisms
- Specialization: Customer Service
- Industry: Food and Beverage
Education
Bachelor's/College Degree - Hospitality Management
St. Nicolas College of Business & Technology
07.2023
High School Diploma - undefined
Abucay National High School
03.2011
Skills
Able to stand and walk for entire shift
Excellent Customer Service
Maintain Health Department Standards and Regulations
Knowledge of and Compliance with Department, Property and Company Policies and Procedures
Consistent Work Ethic and Willingness to learn
Attention to detail
Certification
TESDA NATIONAL CERTIFICATE
References
- Marlon D., Caliwag, Dean, 09951816595, St. Nicolas College of Business and Technology
- Belinda Cruz Pineda, David, Admin Head, 09173264039, Bliss Hotel San Fernando
HONOURS AND AWARDS
Academic Excellence 1st & 2nd semester (S.Y 2021-2022), Academic Excellence 1st semester (S.Y 2022-2023)
SEMINARS
- Hotel Familiarization of The Harvest Hotel (October 3, 2019)
- Webinar on Micro Credentials in Hospitality (March 26, 2021)
- Tourism Zoom or Tourism Soon “Creating a different by Redefining the Future of Tourism” Trinity University of Asia College of Hospitality and Tourism Management (April 10, 2021)
- Webinar on PinaSosyal: Bida sa Hapag ng Malikhaing Pagluto ng Napapanahong Pagkain (June 25,2022)
Timeline
Front Desk Officer
Bliss Hotel
01.2023 - Current
Lounge Attendant
Marriott Hotel Clark
07.2021 - 01.2023
Dining and Banquet
Bistro 1010
01.2018 - 01.2019
Bachelor's/College Degree - Hospitality Management
St. Nicolas College of Business & Technology
High School Diploma - undefined
Abucay National High School