NERILYN B. ALCANTARA
Pampanga
Summary
Secure a responsible job opportunity where I can fully utilize my expertise and skills while also contributing significantly to the company's growth.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Front Desk Officer
Bliss Hotel
01.2023 - Current
- Greet and assist guests, visitors, and clients in a friendly yet professional manner, setting the tone for their overall experience
- Provide accurate information, respond to inquiries, resolve issues or reservations promptly and respectfully
- Handle check-ins and check-outs efficiently, process payments, verify information, assign rooms etc.
- Operate front desk computer system in managing reservations, room assignments and guest records
- Answer incoming calls, transfer calls to their proper department or personnel as well as take messages
- Specialization: Customer Service
- Industry: Hospitality Industry
Lounge Attendant
Marriott Hotel Clark
07.2021 - 01.2023
- Greeting guest upon their arrival
- Serving coffee, sandwiches and pastries
- Ensuring that the lounge is clean and always presentable
- Attends guest inquiry regarding hotel amenities
- Provide accurate information, respond to inquiries, resolve issues or reservations promptly and respectfully
- Specialization: Customer Service
- Industry: Hospitality/Food & Beverage
Dining and Banquet
Bistro 1010
01.2018 - 01.2019
- Assist with the complete setup and breakdown of the banquet area
- Relay food and beverage orders
- Maintain a high level of cleanliness and awareness of sanitary practices
- Anticipate guests’ needs and exceed customer service expectations
- Maintain composure in a fast-paced environment
- Relay important information about orders, allergies and special requests to the appropriate person
- Respond urgently and appropriately to any concerns
- Present in professional appearance and mannerisms
- Specialization: Customer Service
- Industry: Food and Beverage
Education
Bachelor's/College Degree - Hospitality Management
St. Nicolas College of Business & Technology
07.2023
High School Diploma - undefined
Abucay National High School
03.2011
Skills
Able to stand and walk for entire shift
Certification
TESDA NATIONAL CERTIFICATE
References
- Marlon D., Caliwag, Dean, 09951816595, St. Nicolas College of Business and Technology
- Belinda Cruz Pineda, David, Admin Head, 09173264039, Bliss Hotel San Fernando
HONOURS AND AWARDS
Academic Excellence 1st & 2nd semester (S.Y 2021-2022), Academic Excellence 1st semester (S.Y 2022-2023)
SEMINARS
- Hotel Familiarization of The Harvest Hotel (October 3, 2019)
- Webinar on Micro Credentials in Hospitality (March 26, 2021)
- Tourism Zoom or Tourism Soon “Creating a different by Redefining the Future of Tourism” Trinity University of Asia College of Hospitality and Tourism Management (April 10, 2021)
- Webinar on PinaSosyal: Bida sa Hapag ng Malikhaing Pagluto ng Napapanahong Pagkain (June 25,2022)
Timeline
Front Desk Officer
Bliss Hotel
01.2023 - Current
Lounge Attendant
Marriott Hotel Clark
07.2021 - 01.2023
Dining and Banquet
Bistro 1010
01.2018 - 01.2019
Bachelor's/College Degree - Hospitality Management
St. Nicolas College of Business & Technology
High School Diploma - undefined
Abucay National High School