Nerie Jane Noroña
San Juan Taytay
Summary
Professional with solid experience in financial reconciliation and data analysis, prepared to drive accuracy and efficiency. Proven track record in identifying discrepancies and ensuring compliance with financial regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in account reconciliation, problem-solving, and utilizing financial software. Recognized for reliability and results-oriented approach.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Hexaware Technologies
08.2024 - Current
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer inquiries via phone, email and web-based platforms.
Record Analyst
UnionSpark Technologies Inc.
01.2019 - 07.2024
- Trained new employees on records management procedures, promoting consistent practices across the team.
- Inputted data into computer systems with attention to detail.
- Collaborated with internal teams to resolve accounting discrepancies and ensure accurate financial reporting.
- Promoted a collaborative work environment through effective communication and teamwork.
- Facilitated internal audits by providing necessary documentation and answering inquiries from auditors in a timely manner.
Project Assistant / Finance Officer
Tanglaw ng Buhay Microfinance Inc.
07.2018 - 12.2018
- Conducted thorough financial analyses to identify potential risks and opportunities within clients'' portfolios, optimizing their lending experience.
- Facilitated successful loan recoveries through proactive communication with delinquent borrowers and negotiation of repayment plans.
- Prepared agendas and minutes for meetings, ensuring follow-up on action items and decisions.
Education
Bachelor of Science - Accountancy
Institute of Creative Computer Technology
Cainta, Rizal01.2017
High School Diploma -
Alternative Learnings System
Taytay, Rizal01.2015
Primary School -
San Guillermo Elementary School
Palompon, Leyte01.2012
Skills
- Customer relationship management (CRM)
- Complaint handling
- Problem-solving
- Bank reconciliations
- Microsoft Excel
- Relationship building and management
- Financial advising
- Database management
- Documentation review
- Excellent attention to detail
- Efficient time management
Languages
Filipino
Cebuano
English
Personal Information
- Age: 25
- Height: 5'2"
- Weight: 60 kg
- Place of Birth: San Pablo City, Laguna
- Date of Birth: 02/02/99
- Nationality: Filipino
- Marital Status: Married
Timeline
Customer Support Specialist
Hexaware Technologies
08.2024 - Current
Record Analyst
UnionSpark Technologies Inc.
01.2019 - 07.2024
Project Assistant / Finance Officer
Tanglaw ng Buhay Microfinance Inc.
07.2018 - 12.2018
Bachelor of Science - Accountancy
Institute of Creative Computer Technology
High School Diploma -
Alternative Learnings System
Primary School -
San Guillermo Elementary School
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