Neqiu Leslie Labto
Bacolod City
Summary
Flexible customer service professional with years of success in resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and arranging appropriate service. Supportive team player, well-versed in providing helpful service across multiple platforms to retain clients.
Overview
4
4
years of professional experience
Work History
Virtual Professional/ Project Manager
Our World Energy
10.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Virtual Assistant
EZtelecom
03.2021 - 06.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Education
Associate of Arts - Health Care Services
Our Lady of Mercy- Bacolod
Bacolod City 07-2018
Bachelor of Science - Music, Arts, Physical Education And Health
Carlos Hilado Memorial State College
Talisay City, Negros Occidental 04-2017
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Schedule management
- Customer relations
Timeline
Virtual Professional/ Project Manager
Our World Energy
10.2021 - 09.2024
Virtual Assistant
EZtelecom
03.2021 - 06.2022
Associate of Arts - Health Care Services
Our Lady of Mercy- Bacolod
Bachelor of Science - Music, Arts, Physical Education And Health
Carlos Hilado Memorial State College
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