Neptali Cruz

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Guarding all restricted areas of Dallas Fort Worth International Airport , patrolling all airoort terminal gates , airport garage parkings at departures and arrival areas . Checking illegal and unattended cars parking at airport curbsides sidewalks.

• Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
• Conducted thorough research on industry standards to support negotiations during collective bargaining sessions.
• Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
• Leveraged professional networks within the broader labor movement to stay informed about trends, legislation changes, best practices that could impact union membership positively or negatively.

In charge of all baggage check in and handling at airport curbside at Continental Airlines at San Francisco International Airport