Nephtaly Carillo Tumanguil
Trece Martires
Summary
- Create integrated strategies to develop and expand existing customer sales, brand/product evolution and media endorsement.
- Customer service management where my experience can be utilized to improve customer satisfaction.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Supervisor of Operations
IQOR Philippines
07.2023 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Assistant Coach
IQOR Philippines
05.2022 - 07.2023
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
Mentor
IQOR Philippines
11.2021 - 05.2022
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
TEX Specialist
IQORPH
01.2017 - 11.2021
- - Answer customer's inquiry about their account. - Correct error in customer's billing - Provide recommendation for upgrade and purchases for new phone - Provide excellent customer service - Making customers happy
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Interaction Specialist
Onelink Call Center
01.2015 - 12.2017
- - Set an appointment for Medical check up and blood draw for the approval of the insurance coverage - Confirmed appointment with clients and paramedics. - Meet Monthly quota
Customer Interaction Specialist
Alorica Philippines
05.2008 - 12.2015
- - Provide continued follow-up on escalated development product issues to clients when necessary. - Conveyed in a reassuring manner step by step instruction to resolve application issue. - Performed queries in multiple databases. - Familiar with all aspects of Customer Service.
QA Specialist (HRB)
Alorica Philippines
11.2012 - 11.2012
- - Ensure that quality service is provided to the customer. - Cascade proper call handling in resolving customer issues.
Ads and Promo Clerk
SM Supermarket
11.2007 - 04.2008
- - Plans and directs advertising policies and programs or produces collateral materials, such as posters, contests, coupons or give away, to create interest in the purchase of a product.
Sales Clerk
National Bookstore
05.2007 - 10.2007
- - Helps customers with their needs and answers questions related to purchase or products. - Communicating with customers is a broad category that includes welcoming customers, assessing the customer's need and answering any questions that customer may have.
Quality Control Level 2
Mitsuba Phil
- - Ensure product was thoroughly check before release - Spot check for damage and correction on products
Education
HRM -
International School for Hotel and Restaurant Management
12.2005
Computer Science -
Adamson University
12.2004
Skills
- Familiar with Microsoft Excel / PowerPoint
- Technical support expertise
- Remote Support Capabilities
- Mobile Device Support
- Network Troubleshooting
- Customer Service
- Time Management
- Microsoft Windows and Office
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
- Active Listening
- Troubleshooting Network Issues
- Technical Troubleshooting
References
- Ryan Mandac, Team Manager, IQORPH, 09992251104
- Jirehpsalm Paule, CRE, IQORPH, 09770443114
Timeline
Supervisor of Operations
IQOR Philippines
07.2023 - Current
Assistant Coach
IQOR Philippines
05.2022 - 07.2023
Mentor
IQOR Philippines
11.2021 - 05.2022
TEX Specialist
IQORPH
01.2017 - 11.2021
Interaction Specialist
Onelink Call Center
01.2015 - 12.2017
QA Specialist (HRB)
Alorica Philippines
11.2012 - 11.2012
Customer Interaction Specialist
Alorica Philippines
05.2008 - 12.2015
Ads and Promo Clerk
SM Supermarket
11.2007 - 04.2008
Sales Clerk
National Bookstore
05.2007 - 10.2007
Quality Control Level 2
Mitsuba Phil
HRM -
International School for Hotel and Restaurant Management
Computer Science -
Adamson University
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