Summary
Overview
Work History
Education
Skills
Angling, Vape coil building, Hiking, Motorcycle Riding
Timeline
Nomer Carlo Briones

Nomer Carlo Briones

Customer Service Representative
Valencia City Bukidnon

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
Languages
6
6
years of post-secondary education

Work History

Customer Service Representative

Qualfon Dumaguete
12.2016 - 06.2017
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Education

Bachelor of Science in Education Major in English -

Silliman Uiversity, Dumaguete City Negros Oriental
01.2012 - 12.2017

Skills

Technical Support

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Angling, Vape coil building, Hiking, Motorcycle Riding

I picked up angling recently whenever i go to my moms home town at Maribojoc Bohol. As my mothers home town offers the best place to fish such as open docks and and free open sea waters. Since fish prices are high in their area we just usually fish there to save and also to savor the feeling of the first catch!

I also do vape coil building in which i primarily do everyday since I have a small business here at my hometown presently. I opened up this small business after i halt from working as a Customer rep years back, whereas the thought of helping out customers in technical matters emerged out the idea of opening a small store about vapor products.

Also hiking, it is hard not to avoid to hike almost everyday as it is the most reliable way to save from public transportation costing. Also i live in a place where hills and mountains are prominent. I live in province of "Bukidnon" mainly it means The mountains.

And Motorcycling riding i plan out to ride around the major islands in my country before planning to travel out and try on riding foreign highways, currently i successfully toured around one major island here in my country. i got two more islands to go wish me luck!

Timeline

Customer Service Representative - Qualfon Dumaguete
12.2016 - 06.2017
Silliman Uiversity - Bachelor of Science in Education Major in English ,
01.2012 - 12.2017
Nomer Carlo BrionesCustomer Service Representative