Nenita Araneta
Davao City
Summary
Detail-oriented and dependable professional skilled in customer support, data entry, and administrative tasks. Deliver accurate data management while providing responsive and courteous assistance to customers. Quickly adapt to new systems and procedures, maintain confidentiality, and support business operations through strong organizational and multitasking abilities. Committed to improving efficiency and building positive customer relationships.
Overview
11
11
years of professional experience
Work History
Account Analyst
Abelardo G. Luzano Law Office
01.2013 - 01.2022
- Managed customers account for a large bank company. Keeping customer accounts accurately balanced, scour all charges, payments, and returns on the account, calling customers offering discounts on their balances and reminding them about their payment
Data Encoder
Philippine Postal Corporation
01.2011 - 01.2012
- Sorting and processing data, maintain database information and essentially, handle all administrative data tasks
Healthcare Customer Service Representative
Teleperformance
Davao City
09.2024 - 2026
- Provided accurate information regarding insurance benefits and coverage options to patients.
- Assisted customers in navigating healthcare systems and scheduling appointments with providers.
- Resolved complex issues by coordinating with internal departments for timely patient support.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Education
Bachelor of Science - Computer Programming
Interface Computer College of Davao
Palma Gil Street, Davao City04-2013
Skills
Leveraged Microsoft Office suite to streamline documentation processes
Oversaw design projects using Microsoft Publisher to enhance visual communication
Analyzed data sets and created reports with Microsoft Excel to drive informed decision-making
References
Sonia Fe, Amispero, VA, sofeamispero@gmail.com, Virtuara Business Solutions Outsourcing
Timeline
Healthcare Customer Service Representative
Teleperformance
09.2024 - 2026
Account Analyst
Abelardo G. Luzano Law Office
01.2013 - 01.2022
Data Encoder
Philippine Postal Corporation
01.2011 - 01.2012
Bachelor of Science - Computer Programming
Interface Computer College of Davao