SAP, MYOB, XERO
Nemie McAllister
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
17
17
years of professional experience
Work History
Client Services Manager
20four7VA
Maryland
07.2023 - Current
- In my role as a Client Services Manager at 20four7VA, I am committed to elevating client satisfaction and fostering positive relationships
- Serving as the primary point of contact, I ensure seamless communication and oversee project execution in alignment with client expectations
- My dedication to proactive issue resolution and continuous improvement, gathered through client feedback, underscores my commitment to delivering exceptional services
- I actively identify opportunities for upselling and cross-selling additional services, employing strategic account management to contribute to the organization's overall success
- My focus on efficient project management, meticulous budget oversight, and the cultivation of enduring client partnerships reflects my dedication to delivering high-quality results.
Virtual Assistant
Steep Hill Mowing LLC
Greensboro
05.2023 - 01.2024
- As a Virtual Assistant, I spearhead day-to-day operations, overseeing all facets from initial business setup paperwork to current responsibilities, including customer service, invoicing, website creation, marketing, and dispatching.
Accounts Receivable Lead
Cintas
Graham
09.2020 - 04.2023
- In the role of Accounts Receivable Lead, I collaborated with diverse Accounts Receivable partners, offering daily support and training
- My responsibilities extended to guiding new AR partners, ensuring proficiency in navigating internal platforms such as SAP, and managing intricate billing processes for high-profile healthcare accounts.
Master Data Specialist
Cintas
Graham
07.2017 - 10.2020
- As a Master Data Specialist, I collaborated with field partners in creating and maintaining customer accounts, pricing, and data in both legacy and SAP systems
- My meticulous approach ensured compliance with standards and guidelines, fostering accurate and reliable data governance.
Service Specialist
G&K Services
Graham
02.2017 - 07.2017
- Reporting to the Regional Office Manager, I oversaw the end-of-day audit checking process for Route Sales Representatives, utilizing technology to support service teams and report key metrics.
Inside Account Manager
KMC Solutions (Professional Advantage)
BGC
02.2016 - 09.2016
- In the capacity of an Inside Account Manager, I focused on client retention, business expansion, and seamless coordination with Consultants, ensuring effective invoicing and attendance in relevant meetings.
Business Development Head
Sunrider Philippines
Ortigas
07.2015 - 02.2016
- As the Business Development Head, I played a pivotal role in creating new businesses and leading network activities to foster continuous growth among members.
Account Manager
MultiRational Corporation
Ortigas
09.2012 - 07.2015
- In my role as an Account Manager, I excelled in client retention, business expansion, and effective coordination with various departments to meet client requests.
Sales and Project Manager
Fil Global Digital Solutions
Makati City
04.2012 - 09.2012
- As the Sales and Project Manager, I spearheaded new business creation and formulated marketing strategies for website promotion.
Project Manager
Survey Sampling International
Cebu City
07.2010 - 04.2012
- As a Project Manager, I ensured smooth operations of market research projects, collaborating with various teams for seamless execution.
Supervisor
Sitel Philippines (Microsoft)
Ortigas
11.2006 - 06.2010
- In the role of a Supervisor, I led and managed a team of 20-25 agents, monitored service levels, presented account growth reports, and facilitated client meetings to enhance overall team performance.
Education
Bachelor of Science in Business Administration Major in Marketing - Business Administration And Management
Polytechnic University of The Philippines
06.2004 - 04.2008
San Jose Del Monte High School
Bulacan, Philippines 06.2000 - 04.2004
Skills
XEROMYOBGoogle Applications (Spreadsheet, Documents)Microsoft Office (Word, Excel, PowerPoint)Adobe PhotoshopExceptional written and verbal communication skills
Knowledgeable in MS Sharepoint, MS CRM
ClickUp, Active Campaign
Staff Management
Negotiation
Business administration
Financial Management
Business planning
Strategic planning
Sales and marketing
Business Development
Teambuilding
Critical Thinking
Interpersonal Communication
Dependable and Responsible
Service initiatives support
Client Relationships
Recruiting and Hiring
Project oversight
References
Available upon request
Software
MS Office Applications
Google Suites
CRM Platforms (MS CRM, Active Campaign)
Timeline
Client Services Manager
20four7VA
07.2023 - Current
Virtual Assistant
Steep Hill Mowing LLC
05.2023 - 01.2024
Accounts Receivable Lead
Cintas
09.2020 - 04.2023
Master Data Specialist
Cintas
07.2017 - 10.2020
Service Specialist
G&K Services
02.2017 - 07.2017
Inside Account Manager
KMC Solutions (Professional Advantage)
02.2016 - 09.2016
Business Development Head
Sunrider Philippines
07.2015 - 02.2016
Account Manager
MultiRational Corporation
09.2012 - 07.2015
Sales and Project Manager
Fil Global Digital Solutions
04.2012 - 09.2012
Project Manager
Survey Sampling International
07.2010 - 04.2012
Supervisor
Sitel Philippines (Microsoft)
11.2006 - 06.2010
Bachelor of Science in Business Administration Major in Marketing - Business Administration And Management
Polytechnic University of The Philippines
06.2004 - 04.2008
San Jose Del Monte High School
06.2000 - 04.2004