NEMESIO MONCEDA
IT SUPPORT
MAKATI CITY PHILIPPINES
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
IT Support Specialist
NETLINGO SUPPORT SERVICES INC
MAKATI CITY PHILIPPINES
04.2016 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Delivered onsite technical support for 80 employees.
- Managed backup and recovery of data assets to safeguard system availability.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
Education
Bachelor of Science - COMPUTER SCIENCE
SAINT PAUL COLLEGE
MANDAUE CITY CEBU 03.2010 - 03.2012
Skills
Operating system Software
Desktop/networking Hardware
Hardware upgrades
Operating system management
Wireless area networking
Helpdesk call support
Technical equipment inspection
Backup and recovery
Software diagnosis
Desktop support
TCP/IP
Technical issues analysis
Issue troubleshooting
Technical Support
Wide-area Networks
Videoconferencing
Timeline
IT Support Specialist
NETLINGO SUPPORT SERVICES INC
04.2016 - Current
Bachelor of Science - COMPUTER SCIENCE
SAINT PAUL COLLEGE
03.2010 - 03.2012