NELSON ROMERO
QUEZON CITY,BTG
Summary
To work hard with full dedication for the achievement of the organization objective under satisfying job contact, hence enhancing my skills and knowledge and ready to learn new things.
Overview
11
11
years of professional experience
Work History
Social Media Analyst
Converge ICT Solution
03.2020 - 09.2024
- Provided technical and non-technical support to VIP
clients, ensuring prompt resolution and maintaining a high standard of service delivery.
- Monitored, escalated, and followed up on service tickets, delivering timely status updates to end-users to ensure transparency and satisfaction.
- Handled executive-level escalations with discretion and urgency, maintaining communication with leadership and ensuring issues were resolved efficiently.
- Assisted in basic network manager and troubleshooting, collaborating with infrastructure teams to address connectively and performance issues.
I.T System Administrator
Folimac Incorporated
01.2019 - 01.2020
- Managing Windows, Linux, or Mac System.
- Upgrading, Installing and configuring application software and computer hardware.
- Troubleshooting and providing technical support.
Technical Support Engineer
Jollibee Foods Corporation
01.2018 - 01.2019
- Installing new computer systems
- Troubleshooting network systems
Technical Support
Lexsys Technologies Incorporated
01.2014 - 01.2016
- Resolving network issues
- Troubleshooting network systems
Education
Information Technology
SYSTEM TECHNOLOGY INSTITUTE (STI NOVALICHES BRANCH)
01.2013
Skills
- Adobe Photoshop
- Knowledgeable in MS word, Excel, Power Point
- Customer Service
- Teamwork
- Time Management
- Computer Assembly
- Critical Thinking
References
Benedict, Lusterios, Q.C Engineer, 09913148160, CONVERTTI DESIGN Co.
Timeline
Social Media Analyst
Converge ICT Solution
03.2020 - 09.2024
I.T System Administrator
Folimac Incorporated
01.2019 - 01.2020
Technical Support Engineer
Jollibee Foods Corporation
01.2018 - 01.2019
Technical Support
Lexsys Technologies Incorporated
01.2014 - 01.2016
Information Technology
SYSTEM TECHNOLOGY INSTITUTE (STI NOVALICHES BRANCH)