Nelson Ocampo

* Advocates and ensures utilization of convergent banking, self service machines and other digital channels. Promotes and supports the digital initiatives of the bank.
* Responsible for managing the day-to-day supervision of the branch operation and service delivery, including proper observance of the Bank's Code of Conduct and other policies.
* Ensure compliance to regulations, bank policies (pass audits).
* Zero operational losses.
* Complaints Management.
* Adherence to premises Standards
* Proper personnel selection collaborating with the Lead Ambassador and Digital program Head.

• Presented new and additional products and services to existing customers
• Maintained customer records and updated account information
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments

• Enhanced branch sales through cross-selling bank products and services to customers
• Processed customer transactions promptly, minimizing wait times
• Maintained friendly and professional customer interactions
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions