Nelson Natal
Pinamalayan, Oriental Mindoro, Philippines
Summary
Versatile and results-oriented professional with a proven track record at SKYCABLE in enhancing customer satisfaction and retention through exceptional customer service and problem-solving abilities. Expert in inventory management and conflict resolution, demonstrated at St. John Store Sari-Sari Store. Skilled in Fruit picking, harvesting in achieving high quality produced fruits.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
SKYCABLE
09.2015 - 11.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Store Associate
St. John Store Sari-Sari Store
05.2010 - 11.2014
- Implemented effective inventory management systems to reduce stockouts and overstock situations.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Fruit Picker
BISCOCHO FARM
07.2006 - 12.2009
- Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
- Reduced crop damage with gentle handling of delicate fruits, ensuring optimal market.
- Harvested high volumes of ripe, quality fruits.
- Selected fruit to be harvested by studying size, shape, and color.
- Recorded picking and packing dates on goods to determine expiry periods.
- Labeled outgoing shipment with proper information for prompt delivery.
House Cleaner
DE MESA Family
01.1998 - 01.2004
- Vacuumed rugs and carpeted areas.
- Dusted picture frames and wall hangings.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
Bachelor In Elementary Education - Education
ABADA COLLEGE
Pinamalayan, Oriental Mindoro Philippines03.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Conflict Resolution
- Order Fulfillment
- Retail store support
Timeline
Customer Service Representative
SKYCABLE
09.2015 - 11.2024
Retail Store Associate
St. John Store Sari-Sari Store
05.2010 - 11.2014
Fruit Picker
BISCOCHO FARM
07.2006 - 12.2009
House Cleaner
DE MESA Family
01.1998 - 01.2004
Bachelor In Elementary Education - Education
ABADA COLLEGE
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