Nelson Macawili
Network/Systems Engineer
Lapu-Lapu City
Summary
A 20 years accumulated solid extensive experience in IT Industry. Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of Network Infrastructure and Systems. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
23
23
years of professional experience
Work History
IT Security and Remediation Engineer
Virtual Staffing Solutions
06.2023 - 01.2024
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Read and interpreted blueprints, technical drawings, schematics, and vulnerability scan/computer-generated reports.
- Conducted feasibility studies for proposed projects using potential ROI and risk management.
- Making all the items below are all updated, secured, patched, scanned and audited
accordingly - in accordance with Information Security Management System standards.
- Network Segmentations both On-Premise and On-Cloud.
- Server Systems (Redhat/Windows/Debian/Ubuntu) both On-Premise and On-Cloud.
- Firewall/Gateway Servers/Equipment both On-Premise and On-Cloud. - Developed positive working relationships with stakeholders to effectively coordinate work activities.
Senior Network Support Engineer
Emapta
12.2022 - 05.2023
- Designed and implemented cloud network infrastructures along with intra-data and inter-data center connections.
- Installed, maintained and supported network and voice-related hardware, software and communication links for design.
- Managed full network stacks and maintained uptimes of 99.99%.
- Managed and administered load balancing tasks for both On-premised and On-cloud networks, routing and shaping traffic to reduce service interruptions and network strain.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Service Delivery Manager
Fujitsu Philippines
06.2022 - 12.2022
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Coordinated new hire recruitment, training and development.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Supervised operations of 24-hour customer service desk staffed by 22 team members.
- Implemented and supported Software and Network systems at client site.
- Planned and managed full IT Projects project lifecycles, from conception through final completion.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
Network Engineer
Ciena Corporation
06.2020 - 06.2022
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Established robust infrastructure and data capacity for new applications.
- Collaborated with vendors to identify best options for optimizing network performance.
- Provided detailed network diagrams and procedural guidelines.
Specialist Field Service Engineering
Ciena Corporation
05.2015 - 06.2020
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Gateway Security Engineer
Sophos
12.2014 - 05.2015
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Designed standardized incident logging system to track historical incursions while helping prevent future breaches.
- Managed company Bring Your Own Device program, onboarding employee devices and verifying absence of inherent security threats.
- Installed and maintained commercial firewall solution, apply best practices and software updates.
- Coordinated security initiatives with personnel at Company and Customers sites across North America.
- Recommend improvements in security systems and procedures.
Network and Systems Engineer
The Cyberguardian
06.2011 - 12.2014
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Created VPN infrastructure and allowed for secure remote connections.
- Assisted with implementation and support of network monitoring tools.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Integrated data, voice and video networks for use in multi-site installations.
- Collaborated with vendors to identify best options for optimizing network performance.
- Established robust infrastructure and data capacity for new applications.
- Provided detailed network diagrams and procedural guidelines.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Recommended options for disaster recovery and remote access security.
Network and Systems Administrator
NEC Telecom Software Philippines
06.2006 - 06.2011
- Orchestrated integration and communication of software upgrades.
- Detailed upcoming software upgrades and system sprints to team members.
- Developed modification program to determine compatibility with various software.
- Used Retina and HBSS to secure systems against STIG guidelines.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Configured and tested Windows Server operating systems with roles features.
- Attended meetings to deliver status reports to key stakeholders.
- Developed and documented network policies, procedures and standards.
- Led server infrastructure development, quality assurance, staging and production systems.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed and evaluated WAN and LAN connectivity technologies.
- Researched and recommended new technologies and strategies for improving system performance.
- Analyzed network traffic and performance metrics to optimize system performance.
- Devised scripts and automation tools to improve system efficiency.
- Evaluated software products to determine compatibility with existing systems.
- Maximized system availability through development and testing of contingency plans.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Mentored employees and offered constructive feedback for performance improvement.
Network/System/Database Engineer
Icerberg International
01.2003 - 06.2006
- Developed, implemented and maintained data analytics protocols, standards, and documentation.
- Contributed to internal activities for overall process improvements, efficiencies and innovation.
- Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders.
- Prepared written summaries to accompany results and maintain documentation.
- Built databases and table structures for web applications.
- Designed and implemented effective database solutions and models to store and retrieve data.
- Documented and communicated database schemas using accepted notations.
- Managed identification, protection and use of data assets.
OJT Trainee: Windows/Linux Technician
AMA Computer University - Cebu
06.2001 - 03.2002
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Filled out timesheets and paperwork according to identified requirements.
- Interacted with customers under supervision to support operational objectives.
- Shadowed senior team members to learn all related jobs and tasks.
- Wrote and revised maintenance procedures.
- Diagnosed and repaired problems with servers and network systems.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
Education
Bachelor of Science - Computer Science
AMA Computer University - Cebu
Cebu City, Philippines 03.2003 - 03.2003
Technical Course Certificate - The GRC Approach To Managing Cybersecurity
University System of Georgia / Coursera
Online 01.2024 - 01.2024
Technical Course Certificate - Harvard University Lead1x: Exercising Leadership:
Harvard University - HarvardX / EdX
Online 06.2023 - 06.2023
Technical Course Certificate - Ciena Technology Routing & Switching Associate
Ciena Corporation
Online 05.2022 - 05.2022
Technical Course Certificate - Ciena Technology Routing & Switching Professional
Ciena Corporation
Online 05.2022 - 05.2022
Technical Course Certificate - Ciena MCP NMS 5-DAY BOOT-CAMP in India
Ciena Corporation
Bangalore, India 11.2019 - 11.2019
Technical Course Certificate - Ciena (CE-A) Carrier Ethernet Network Associate
Ciena Corporation
Online 08.2020 - 08.2020
Technical Course Certificate - Ciena (OC-A) Optical Communication Associate
Ciena Corporation
Online 09.2020 - 09.2020
Technical Course Certificate - Juniper JNCIA - JUNOS JN0-103
Udemy
Online 04.2020 - 04.2020
Technical Course Certificate - RHCE Linux System Engineering
Udemy
Online 06.2020 - 06.2020
Technical Course Certificate - Certified ITIL (IT INFRASTRUCTURE LIBRARY) V3 Foun
SimpliLearn
Makati City, Philippines 03.2015 - 03.2015
Technical Course Certificate - AWS Certified Solutions Architect Associate
AWS
AWS Online 05.2020 - 05.2020
Technical Course Certificate - Google Cloud Platform Fundamental: Core Infra
Coursera
Online 07.2020 - 07.2020
Technical Course Certificate - Certified Cisco Networking Associate
Cisco
College's Elective Major 08.2002 - 08.2002
Technical Course Certificate - Certified Cisco Networking Professional
Cisco
Online 01.2003 - 01.2003
Technical Course Certificate - VMWare VSphere & Esxi in Enterprise Environments
Coursera
Online 06.2020 - 06.2020
Technical Course Certificate - ISO/IEC 27001 - Information Security Management
Udemy
Online 07.2020 - 07.2020
Technical Course Certificate - CISSP - Certified Information Systems Security Pro
Udemy
Online 08.2020 - 08.2020
Technical Course Certificate - COMPTIA PenTest+ (PT0-001)
StackSkills
Online 02.2022 - 02.2022
Technical Course Certificate - COMPTIA CSA+ / Certified Cyber Security Analyst
StackSkills
Online 10.2023 - 10.2023
Technical Course Certificate - Ultimate AWS Certified Cloud Practitioner
Udemy
Online 07.2022 - 07.2022
Technical Course Certificate - Connectwise Automate
Connectwise University
Online 12.2022 - 12.2022
Technical Course Certificate - Connectwise Manage
Connectwise University
Online 12.2022 - 12.2022
Technical Course Certificate - NMAP: Network Security Assessment
StackSkills
Online 09.2021 - 09.2021
Technical Course Certificate - Information Technology Project Management
Coursera
Online 10.2020 - 10.2020
Technical Course Certificate - Project Planning & Management
Udemy
Online 10.2021 - 10.2021
Technical Course Certificate - Palo Alto Firewall PCNSE V9 & V10
Udemy
Online 12.2023 - 12.2023
Technical Course Certificate - Fortigate Firewall NSE4 V7
Udemy
Online 01.2024 - 01.2024
Technical Course Certificate - LPI - Linux Professional Institure / Linux Admin
LPI & Touch Solutions Inc.
Makati City, Philippines 04.2008 - 04.2008
Technical Course Certificate - LPIC-1 Linux Administrator (102-500)
Udemy
Online 01.2024 - 01.2024
Technical Course Certificate - LPIC-2 Linux Engineer (201-450)
Udemy
Online 01.2024 - 01.2024
Skills
Network Engineering
undefinedNEC - Presidential Award of Excellence 2011
Achieved NEC Presidential Award in 2011 by completing Network/System Engineering with accuracy and efficiency.
Additional Information
[MS. JEN TIU]
Associate Manager Tech Excellence & Ops, Accenture Inc.
[MR. DEREK EDMISTON]
Manager, Ciena
[MR. ARNOLD PATRON]
PH Country Head, Ciena
[MS. MAITA EG-OGAN]
Online Business Manager, maitaegogan.com
Timeline
Technical Course Certificate - The GRC Approach To Managing Cybersecurity
University System of Georgia / Coursera
01.2024 - 01.2024
Technical Course Certificate - Fortigate Firewall NSE4 V7
Udemy
01.2024 - 01.2024
Technical Course Certificate - LPIC-1 Linux Administrator (102-500)
Udemy
01.2024 - 01.2024
Technical Course Certificate - LPIC-2 Linux Engineer (201-450)
Udemy
01.2024 - 01.2024
Technical Course Certificate - Palo Alto Firewall PCNSE V9 & V10
Udemy
12.2023 - 12.2023
Technical Course Certificate - COMPTIA CSA+ / Certified Cyber Security Analyst
StackSkills
10.2023 - 10.2023
Technical Course Certificate - Harvard University Lead1x: Exercising Leadership:
Harvard University - HarvardX / EdX
06.2023 - 06.2023
IT Security and Remediation Engineer
Virtual Staffing Solutions
06.2023 - 01.2024
Technical Course Certificate - Connectwise Automate
Connectwise University
12.2022 - 12.2022
Technical Course Certificate - Connectwise Manage
Connectwise University
12.2022 - 12.2022
Senior Network Support Engineer
Emapta
12.2022 - 05.2023
Technical Course Certificate - Ultimate AWS Certified Cloud Practitioner
Udemy
07.2022 - 07.2022
Service Delivery Manager
Fujitsu Philippines
06.2022 - 12.2022
Technical Course Certificate - Ciena Technology Routing & Switching Associate
Ciena Corporation
05.2022 - 05.2022
Technical Course Certificate - Ciena Technology Routing & Switching Professional
Ciena Corporation
05.2022 - 05.2022
Technical Course Certificate - COMPTIA PenTest+ (PT0-001)
StackSkills
02.2022 - 02.2022
Technical Course Certificate - Project Planning & Management
Udemy
10.2021 - 10.2021
Technical Course Certificate - NMAP: Network Security Assessment
StackSkills
09.2021 - 09.2021
Technical Course Certificate - Information Technology Project Management
Coursera
10.2020 - 10.2020
Technical Course Certificate - Ciena (OC-A) Optical Communication Associate
Ciena Corporation
09.2020 - 09.2020
Technical Course Certificate - Ciena (CE-A) Carrier Ethernet Network Associate
Ciena Corporation
08.2020 - 08.2020
Technical Course Certificate - CISSP - Certified Information Systems Security Pro
Udemy
08.2020 - 08.2020
Technical Course Certificate - Google Cloud Platform Fundamental: Core Infra
Coursera
07.2020 - 07.2020
Technical Course Certificate - ISO/IEC 27001 - Information Security Management
Udemy
07.2020 - 07.2020
Technical Course Certificate - RHCE Linux System Engineering
Udemy
06.2020 - 06.2020
Technical Course Certificate - VMWare VSphere & Esxi in Enterprise Environments
Coursera
06.2020 - 06.2020
Network Engineer
Ciena Corporation
06.2020 - 06.2022
Technical Course Certificate - AWS Certified Solutions Architect Associate
AWS
05.2020 - 05.2020
Technical Course Certificate - Juniper JNCIA - JUNOS JN0-103
Udemy
04.2020 - 04.2020
Technical Course Certificate - Ciena MCP NMS 5-DAY BOOT-CAMP in India
Ciena Corporation
11.2019 - 11.2019
Specialist Field Service Engineering
Ciena Corporation
05.2015 - 06.2020
Technical Course Certificate - Certified ITIL (IT INFRASTRUCTURE LIBRARY) V3 Foun
SimpliLearn
03.2015 - 03.2015
Gateway Security Engineer
Sophos
12.2014 - 05.2015
Network and Systems Engineer
The Cyberguardian
06.2011 - 12.2014
Technical Course Certificate - LPI - Linux Professional Institure / Linux Admin
LPI & Touch Solutions Inc.
04.2008 - 04.2008
Network and Systems Administrator
NEC Telecom Software Philippines
06.2006 - 06.2011
Bachelor of Science - Computer Science
AMA Computer University - Cebu
03.2003 - 03.2003
Technical Course Certificate - Certified Cisco Networking Professional
Cisco
01.2003 - 01.2003
Network/System/Database Engineer
Icerberg International
01.2003 - 06.2006
Technical Course Certificate - Certified Cisco Networking Associate
Cisco
08.2002 - 08.2002
OJT Trainee: Windows/Linux Technician
AMA Computer University - Cebu
06.2001 - 03.2002
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