Nelson Lumapac
Summary
Highly-motivated employee with 27 years of experience in hospitality industry, monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management and the desire to take on new challenges.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sports & Leisure Supervisor
Crimson Resort & Spa Mactan
09.2010 - Current
- Directed and supervised team of 20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for operational equipment.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as team building games, Dive Against Debris, Project Happy Feet, Coastal clean up, and company sports tournament.
- Implemented cost-cutting measures without compromising quality of services offered.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed marketing plans for motorized watersports activities that helped increase sales revenue.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
Manager
Talisay Beach Resort, Inc.
08.2004 - 01.2010
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for the owners summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Exercised good judgement and decision-making in escalating concerns and resolving issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company goals.
Service Associate / House Detective Pool Attendant / Steward
Shangri-la’s Mactan Island Resort
01.1994 - 12.2001
- Greeted guests and assessed their needs.
- Processed guest transactions in an efficient and accurate manner.
- Provided exceptional customer service to ensure customer satisfaction and delight.
- Handled cash, room charge, and credit card payments for goods and services.
- Resolved customer complaints in a professional manner.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Adhered to all safety regulations when handling or operating equipment.
- Assisted with inventory control procedures such as ordering stocks and stocking shelves.
- Maintained cleanliness of work areas throughout the day.
- Followed all security protocols when handling confidential information.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Maintained the cleanliness of the swimming pool by providing daily treatment and documentation of chemical levels.
Butcher
Cebu Midtown Hotel
01.1993 - 01.1994
- Received and processed customer orders for meat products.
- Organized and maintained inventory of fresh, frozen, and cured meats.
- Cleaned and sanitized work areas to maintain health standards.
- Weighed, wrapped, and labeled displayed merchandise for sale.
- Prepared cuts of beef, pork, lamb, fish, and chicken to employees and customer specifications.
- Operated slicer, grinder, and other butcher equipment safely.
Education
Masters in Business Administration MBA - Philosophy of Business Management
University of San Jose Recoletos
12-2022
Bachelor of Arts Major in English - Humanities And Social Sciences
University of San Jose Recoletos
03-1997
Skills
- Professional Lifeguard
- Certified First Aider
- Team Building Facilitator
- Scuba Diving
- Self-defense Instructor (Black belt)
- Sports Activity Organizer
- Workplace Safety
- Employee Relations
- Workflow Planning and Coordination
- Employee Evaluation and Discipline
- Problem-Solving and Customer Assistance
- Staff Training and Development
- Teamwork And Collaboration
- Work Planning And Scheduling
- Company Policy Implementation
- Business Administration
Affiliations
- Sports activities such as darts, basketball, swimming
- Instructor Komjyokai Aikijujutsu International Martial Arts Academy
- Underwater and coastal clean-up drive
Accomplishments
- CRSM Capstone Project awardee 2024
- CRSM Dive Against Debris organizer 2014 - 2019
- Project Happy Feet organizer 2015 - 2019
- CRSM Marine Reserve Project 2013
Certification
- Professional Lifeguard trained by the Philippine Red Cross
- Certified First Aider trained by the Philippine Red Cross
- Certified Sea Rescuer trained by the Philippine Navy Seal Unit-5
- Certified Sea Rescuer trained by the Philppine Air Force 505th Unit
References
- Mr. Donald Calma F&B Manager Dusit Thani Resort, Mactan
- Mr. Elmer Besidas Security Manager Dusit Thani Resort, Mactan
- Ms. Lyndee Reyes HR Business Partner Crimson Resort & Spa, Mactan
Timeline
Sports & Leisure Supervisor
Crimson Resort & Spa Mactan
09.2010 - Current
Manager
Talisay Beach Resort, Inc.
08.2004 - 01.2010
Service Associate / House Detective Pool Attendant / Steward
Shangri-la’s Mactan Island Resort
01.1994 - 12.2001
Butcher
Cebu Midtown Hotel
01.1993 - 01.1994
Masters in Business Administration MBA - Philosophy of Business Management
University of San Jose Recoletos
Bachelor of Arts Major in English - Humanities And Social Sciences
University of San Jose Recoletos
- Professional Lifeguard trained by the Philippine Red Cross
- Certified First Aider trained by the Philippine Red Cross
- Certified Sea Rescuer trained by the Philippine Navy Seal Unit-5
- Certified Sea Rescuer trained by the Philppine Air Force 505th Unit
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