Nelson Galut
Customer Service Representative
CITY OF LAS PIÑAS,00
Summary
To be able to excel in my area of specialization, enhance my knowledge through indulging in a field where I can have the application of my knowledge by being open with another field that may approach me.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Sagility
02.2022 - Current
- Tracked customer service cases and updated service software with customer information.
- Updated account information to maintain customer records.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Collection Teller
LSERV Corporation
7 2018 - 01.2022
- Monitoring collection for Inbound and Outbound parkers of NAIA Terminal Parking, process reports and documentation.
Customer Service Associate
TECHMAHINDRA
04.2016 - 12.2017
- Get the job order and delay reason to the Technician or Installer then verify to the customer or subscriber, then delay the job order.
Customer Care Officer
TELESERV (PTI) MANILA
11.2015 - 03.2016
- Verify to the customer the information on the account once it is correct, we will give the installation date but once there is a discrepancy, we will submit the application to our support to update the correct information.
Collection Asst.
Filipino Financial Corp
03.2014 - 01.2015
- Assisting the clients, Record the payments of the client, Encode all the Information of the client, Inform clients of overdue accounts, Skip Tracing, Filling the records Of Clients.
Library Assistant
Lyceum of the Philippines
03.2010 - 01.2014
- Sort books, publications, and other items according to established procedure and return them to shelves, files or other designated storage areas, Locate library materials for patrons, including books, periodicals, cd/dvd and pictures, Instruct patrons on how to use reference sources, Opac and automated information systems.
Education
Bachelor of Science in Business Administration -
STI - RECTO (System Technology Institute)
01.2007 - 04.2010
Bachelor of Science in Computer Science - undefined
STI - RECTO (System Technology Institute)
01.2002 - 04.2005
Skills
Punctual
Reliable and flexible
Can easily cope with changing situations
Willing to be trained
Data Entry
Data Collection
Critical Thinking
Money handling abilities
Personal Information
- Age: 40
- Date of Birth: 02/16/84
- Marital Status: Married
Contactno
09108553180
Awards
- Best Employee (SHL-ARC EMPLOYEE) 2010 - 2011
- Best Shelver 2010 – 2014
References
- Dir. Corazon Nera, Head Librarian, 527-82-51 (Library Dept.)
- Susana Azucena, Collection Head (Terminal 2), 09088926070
- Leovigilda Dela Cruz, Collection Head (Terminal 2), 09985366652
Timeline
Customer Service Representative
Sagility
02.2022 - Current
Customer Service Associate
TECHMAHINDRA
04.2016 - 12.2017
Customer Care Officer
TELESERV (PTI) MANILA
11.2015 - 03.2016
Collection Asst.
Filipino Financial Corp
03.2014 - 01.2015
Library Assistant
Lyceum of the Philippines
03.2010 - 01.2014
Bachelor of Science in Business Administration -
STI - RECTO (System Technology Institute)
01.2007 - 04.2010
Bachelor of Science in Computer Science - undefined
STI - RECTO (System Technology Institute)
01.2002 - 04.2005
Collection Teller
LSERV Corporation
7 2018 - 01.2022