Overview
Work History
Education
Skills
Languages
Job Title
Timeline
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Nelson Espiritu

Nelson Espiritu

Taguig City

Overview

10
10
years of professional experience

Work History

Data Entry Analyst / Accounts Receivable Specialist

Global Outsourcing Alliance Team, Inc.
Pasig City
03.2023 - 02.2025
  • Using my own automation skills in Python, I created my own program to reduce manual data entries when chasing thousands of clients via email
  • Provided excellent phone communication with insurance clients over the phone
  • Created dashboards for insurance sales and other important status reports insights

Site Acquisition Specialist/Documentation Coordinator

Alphard Development Corporation
Pasig City
02.2020 - 12.2022
  • Negotiated with Mayors, LGUs and private owners regarding real estate properties
  • Managed physical and digital storage and databases of land materials and property documents
  • Secured over thousands of business and environmental permits from different municipalities across the country

Fraud Analyst

Ubiquity
Taguig City
12.2018 - 01.2020
  • Contacted thousand of customers and third-party merchants via email and calls to investigate fraud
  • Developed a comprehensive fraud risk assessment framework that identified and addressed potential fraud vulnerabilities
  • Documented every fraud case on a Customer Relationship Management database

Passport Division Staff

Department of Foreign Affairs
Parañaque City
06.2018 - 11.2018
  • Processed passport application face-to-face
  • Verified authenticity of document requirements for passport application

Case Create Representative

Crawford & Company
Taguig City
07.2017 - 01.2018
  • Received claim reports from policyholders, agents, or third parties and enter them into the system accurately
  • Ensured that all necessary details (policy number, insured party, incident description, etc.) are complete and correct
  • Assigned cases to adjusters, investigators, or other relevant departments based on claim type and complexity

Technical Support Representative

Concentrix Philippines
Pasig City
07.2015 - 09.2016
  • Provided technical support to customers over the phone and via email, resulting in a 95% customer satisfaction rate
  • Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support
  • Provided technical support for end-users and resolved escalated technical issues

Education

Bachelor of Science - Computer Science

Taguig City University
Taguig City
04.2013

Skills

Tech Stack

Programming Languages
 Python
JavaScript
HTML
CSS

Programming Concepts
 Object-Oriented Programming
Snake Case
Camel Case

Python Libraries & Tools
 NumPy
Pandas
Seaborn
Matplotlib
PyAutoGUI

Web Development
 React (Frontend)
Django (Backend)

Databases
 PostgreSQL

Data Visualization & Analytics
 Tableau
Power BI
Seaborn
Matplotlib

Productivity & Office Tools
 Microsoft Office
Google Suite

Languages

  • Filipino
  • English

Job Title

Data Analyst

Timeline

Data Entry Analyst / Accounts Receivable Specialist

Global Outsourcing Alliance Team, Inc.
03.2023 - 02.2025

Site Acquisition Specialist/Documentation Coordinator

Alphard Development Corporation
02.2020 - 12.2022

Fraud Analyst

Ubiquity
12.2018 - 01.2020

Passport Division Staff

Department of Foreign Affairs
06.2018 - 11.2018

Case Create Representative

Crawford & Company
07.2017 - 01.2018

Technical Support Representative

Concentrix Philippines
07.2015 - 09.2016

Bachelor of Science - Computer Science

Taguig City University

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Nelson Espiritu