Music
Nelson Dela Peña
Customer Service
Calbayog City W. Samar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Advisor
Tata Consultancy Services
BGC Taguig City
08.2022 - 12.2022
- Assist Customer for their Billing Inquiry
- Explained charges, fees, terms of sales and service agreements to over 25 customers daily.
- Assist Customer for their Complaint
- Responded to customer calls and emails to answer questions about products and services.
Appointment Setter
Start Virtual
Calbayog City W. Samar
03.2022 - 08.2022
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled consultations for 5 potential property seller per week.
- initiated out-bound daily calls to look for potential property seller.
Sales Associate
Concentrix
Ayala Ave Makati City
12.2018 - 11.2021
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products that they need and what would be the best for them.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling.
Customer Care Representative
Conduent
One E-com Pasay City
02.2017 - 10.2018
- Answered incoming phone calls to assist Heath Provider with their Claims
- Provide Humana HealthCare benefits and coverage.
Election Assistant
Commission on Elections
Almagro, W. Samar
04.2014 - 06.2016
- Compiled company information and related material and distributed it to candidates.
- Edited documents to keep company materials free of grammar errors.
- Monitored usage of supplies and contacted vendors to place new orders for replenishment.
- Doing Data Entry for new Voters Application.
- Printing report of Total Voters.
- Managing Voters Data base
- Assisted Local and National Goverment Elections
Education
Associate Degree in Information Technology - Information Technology
STI Calbayog
Calbayog City, W. Samar Philippines 04.2012 - 05.2014
Skills
Complaint resolution
undefinedInterests
Timeline
Customer Service Advisor
Tata Consultancy Services
08.2022 - 12.2022
Appointment Setter
Start Virtual
03.2022 - 08.2022
Sales Associate
Concentrix
12.2018 - 11.2021
Customer Care Representative
Conduent
02.2017 - 10.2018
Election Assistant
Commission on Elections
04.2014 - 06.2016
Associate Degree in Information Technology - Information Technology
STI Calbayog
04.2012 - 05.2014
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