Nelson Chan Jr.
Iloilo City,Philippines
Summary
Strategic Manager with expertise in team development and operational improvement. Builds strong client relationships to enhance service delivery. Leads teams in executing projects and optimising processes to boost customer satisfaction. Focused on data-driven decision-making and resource management to address operational challenges and improve performance.
Overview
1
1
Language
21
21
years of professional experience
Work History
Manager
Bank of the Philippine Islands
Iloilo City, Philippines
04.2005 - Current
- Managed heavy daily workload of client meetings, reporting and administrative processing using exceptional multitasking and prioritisation skills.
- Prepared detailed reports on branch performance, customer feedback, and financial forecasts for management review.
- Resolved complex customer complaints and queries, providing solutions that enhanced customer satisfaction.
- Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
- Built strong business relationships through regular communication and exceptional service.
- Recorded daily operations, highlighting incidents and identifying trends for ongoing business improvements.
- Processed a wide range of financial transactions such as deposits, withdrawals, and transfers with accuracy.
- Handled internal cash transfers by accurately processing and recording transactions.
Education
Marketing - Bachelor of Science in Commerce
Central Philippine University
Iloilo City01-2005
Skills
- Customer relationship management
- Customer service
- Client communication
- Cash processing
- Performance monitoring
- Budget management
- Strategic planning
- Operational support
- Quality control
- Team leadership
- Mentoring
- Leadership skills
- Relationship building
- Negotiation techniques
- Conflict resolution
- Motivation
- Office administration
Languages
English
Beginner
A1
Interests
- Playing team sports
- Current events/ Politics
- Traveling and making connections
- Gaming and solving puzzles
Timeline
Manager
Bank of the Philippine Islands
04.2005 - Current
Marketing - Bachelor of Science in Commerce
Central Philippine University