NEL JOY LIMMONG
PROJECT DEVELOPMENT OFFICER II
Pasig, Metro Manila,Philippines
Summary
Dynamic Project Development Officer II at the Department of Social Welfare and Development, adept at risk management and problem-solving. Successfully enhanced project outcomes through innovative strategies and effective collaboration. Proven ability to adapt and prioritize tasks, ensuring client satisfaction and fostering a positive team environment.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
PROJECT DEVELOPMENT OFFICER II
Department Of Social Welfare And Development
Metro Manila
02.2020 - Current
- Equip with knowledge of the program and impart values to the clients in order to successfully carry out valuable and employable skills for the household’s well-being.
- Trained to respond and troubleshoot possible and unexpected circumstances that may arise during home visitation.
- Facilitate and monitored compliance of once a month learning sessions with guided modules of 400 households.
- Facilitated knowledge transfer between team members by promoting a collaborative environment that encouraged sharing best practices and lessons learned across projects.
- Monitored project progress, identified risks and took corrective action as needed.
Applied Behavioral Analysis Therapist
CENTER FOR AUTISM RECOVERY AND EDUCATION
Bangkok
08.2018 - 08.2019
- Trained as a behavior therapist using the principle of applied behavior analysis, case by case for children with autism spectrum (one on one cases)
- Enhancing and building skills needed for children to be able to step in to society.
- Managing of one on one problematic behaviors to school, home and community
- Shadow teaching by supporting 3 children to perform and use skills in real life situations and helping the teacher in class on behavior management under supervisor’s program.
- Motivating children on how to play appropriately and ready to block for any possible danger to others or themselves.
Teaching Assistant
NORWICH INTERNATIONAL SCHOOL
Bangkok
09.2016 - 08.2018
- Supported classroom activities, tutoring, and reviewing work with 16 students.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
CUSTOMER REPRESENTATIVE
TELEPERFORMANCE INC
Bangkok
09.2014 - 03.2016
- Helped large volume of customers every day up to 50 calls per 8 hours of work shift with positive attitude and focus on customer satisfaction.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.
Education
Bachelor of Science - Psychology
SAINT MARY'S UNIVERSITY
Bayombong, Province Of Nueva Vizcaya, Philippines 04.2001 -
Skills
Problem-solving abilities
Multitasking Abilities
Adaptability and flexibility
Critical thinking
Active listening
Customer relationship management
Analytical thinking
Work Planning and Prioritization
Risk management
Affiliations
Psychological Association of the Philippines
Certification
Test of English as a Foreign Language
Timeline
PROJECT DEVELOPMENT OFFICER II
Department Of Social Welfare And Development
02.2020 - Current
Test of English as a Foreign Language
11-2018
Applied Behavioral Analysis Therapist
CENTER FOR AUTISM RECOVERY AND EDUCATION
08.2018 - 08.2019
THERAPIST E LEARNING
07-2018
Teaching Assistant
NORWICH INTERNATIONAL SCHOOL
09.2016 - 08.2018
CUSTOMER REPRESENTATIVE
TELEPERFORMANCE INC
09.2014 - 03.2016
Bachelor of Science - Psychology
SAINT MARY'S UNIVERSITY
04.2001 -
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