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Hi, I’m
Neldith Anne Delos Reyes
Team Manager/Executive Assistant
San Jose Del Monte, Bulacan
Summary
Dedicated Team Manager/Executive Assistant with over a decade of administrative management and recruiting experience. Demonstrates exceptional organizational, planning, and communication skills. Effective at independently managing diverse business relationships with disciplined execution strategies. Skilled in coaching, team development, and achieving outstanding results in the BPO/Freelancing industry.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
The Washingtonian GroupRemote
Executive Administrative Assistant
04.2023 - 08.2023
Job overview
- Scheduled and planned meetings and conferences to streamline business operations.
- Supervised executive calendars while supporting the administrative team to facilitate smooth operational flow.
- Created and maintained administrative reports and spreadsheets for logistical purposes.
- Maintained customer confidence and protect operations by keeping information confidential.
Compunnel Inc
SR. RECRUITMENT SPECIALIST/PRODUCT SUPPORT
07.2021 - 03.2023
Job overview
- Source potential candidates through online channels (e.g., social platforms and professional networks)
- Develop innovative strategies for researching and cultivating identified pools of talent and individual prospects.
- Conducted pre-screening checks and interviews with applicants.
- Provide status reports and updates to hiring managers regarding job openings and job offers
Agents Only Technologies Inc
TEAM MANAGER/MENTOR
10.2021 - 09.2022
Job overview
- Participated in developing knowledge management tools and reviewing data trends to generate insights
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectations.
- Inspired and managed teams in operational improvement, increasing motivation and productivity.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
Teletech Philippines Inc
SERVICE DESK TECHNICIAN
06.2020 - 07.2021
Job overview
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Teleperformance
CHAT SUPPORT REPRESENTATIVE
03.2020 - 06.2020
Job overview
- Assisting the client's partner merchants, customers, and dashers while ensuring every interaction is exceptional.
- Resolve issues such as payments, account inquiries, driver problems, and troubleshooting with exceptional customer service.
- Develop an in-depth understanding of how the client's processes and resources operate, and how to use them to drive success.
Teleperformance
SUBJECT MATTER EXPERT
06.2017 - 03.2020
Job overview
- Provided analytical support for new product development and program implementation.
- Trained, coached, and mentored consultants to increase team productivity.
- Carried out data analysis and assessment and presented results to management.
- Cultivated a work environment focused on personal responsibility, continuous improvement, and delivering high-quality results.
- Coordinated strategic plans for administrative services management and optimization to best use available resources.
Teleperformance
TECHNICAL SUPPORT REPRESENTATIVE
09.2015 - 06.2017
Job overview
- Recognized as one of the Top Business agents across all sites
- Resolved hardware and software problems affecting internet access, IP phones, and email
- Provided solutions to clients by recognizing problems, finding solutions, and assisting clients through corrective actions.
- Provided clear and concise step-by-step technical support to guide clients.
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
SPI Global
CUSTOMER SERVICE REPRESENTATIVE
12.2012 - 02.2015
Job overview
- Handled billing and aftersales request for Corporate Business Groups
- Handled invoice billing complaints and discrepancies; issuing credit memos when necessary
- Researched and reconciled customer accounts/invoices to ensure accurate and timely billing
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Education
Nueva Ecija University of Science And Technology
Bachelor of Secondary Education from Major in English
03.2009 - 12.2012
Skills
Executive Admin Specialist
Full Cycle Recruitment
Case management
Team Management
Microsoft Office proficiency
Time Management
CRM Tools proficiency
RCA Certified
Problem Solving
Adaptability/Flexibility
Software
Office 365
G-Suite
SAP: Fieldglass / Beeline
Shopify/Gorgias
CRM
Slack / Discord / Zoom / Skype
ATS / VMS
Boolean Search
AWS
Amazon Connect
Timeline
Executive Administrative Assistant
The Washingtonian Group
04.2023 - 08.2023
TEAM MANAGER/MENTOR
Agents Only Technologies Inc
10.2021 - 09.2022
SR. RECRUITMENT SPECIALIST/PRODUCT SUPPORT
Compunnel Inc
07.2021 - 03.2023
SERVICE DESK TECHNICIAN
Teletech Philippines Inc
06.2020 - 07.2021
CHAT SUPPORT REPRESENTATIVE
Teleperformance
03.2020 - 06.2020
SUBJECT MATTER EXPERT
Teleperformance
06.2017 - 03.2020
TECHNICAL SUPPORT REPRESENTATIVE
Teleperformance
09.2015 - 06.2017
CUSTOMER SERVICE REPRESENTATIVE
SPI Global
12.2012 - 02.2015
Nueva Ecija University of Science And Technology
Bachelor of Secondary Education from Major in English
03.2009 - 12.2012