NELDITH DIANNE DELOS REYES
Food Safety & Quality Assurance Professional
Quezon City
Summary
Food Safety and Quality Assurance professional with over 6 years of experience in hospitality, food manufacturing, and food service operations. Experienced in HACCP implementation, food safety management systems (FSMS), GMP compliance, sanitation and hygiene programs, internal auditing, regulatory compliance, risk assessment, root cause analysis, CAPA, supplier management, and complaint investigation. Proven ability to coordinate audits and inspections, maintain compliance documentation, support regulatory requirements, and drive continuous improvement initiatives across multi-department operations.
Overview
6
6
years of professional experience
Work History
Assistant Hygienist
Sureste Properties Inc. (Solaire Resort North)
09.2025 - Current
- Act as second-in-command to the Hygiene Manager, overseeing daily hygiene operations and serving as the primary point of contact for Stewarding, Concessionaires, and Pest Control, ensuring full compliance with hygiene, sanitation, and regulatory standards.
- Conduct audits and inspections of kitchens, bars, warehouses, rooms, housekeeping pantries, and food outlets, to ensure compliance with sanitation standards.
- Lead training and certification programs (IFSS) for Culinary, F&B, Housekeeping, and Stewarding teams.
- Manage food safety risk assessments, including allergen reviews, supplier audits, complaint investigations, and root cause analysis, ensuring timely resolution and continuous improvement.
Hygiene Document and Liaison Officer (Supervisory)
Sureste Properties Inc. (Solaire Resort North)
01.2024 - 09.2025
- Managed hygiene documentation and compliance records, ensuring all HACCP, sanitation, and food safety files are complete and updated.
- Acted as liaison for external audits and government inspections, coordinating with external and internal departments while ensuring timely submission of all compliance requirements.
- Conduct audits and inspections of kitchens, bars, warehouses, rooms, housekeeping pantries, and food outlets.
- Served as point person for Housekeeping and hygiene coordination, supporting inter-department alignment, monitoring cleanliness standards, and assisting in corrective actions across operational areas.
- PRE-OPENING
F&B Quality Trainer
AK Group of Companies (Victoria Court)
09.2023 - 12.2023
- Conducts training for F&B staff on food safety, hygiene standards, service procedures, and operational SOPs.
- Performs internal audits in compliance with Quality Management System (QMS) to ensure consistent standards and regulatory adherence.
- Monitors daily F&B operations, identifies gaps, and implements corrective actions to improve service quality and guest satisfaction.
Quality Assurance Inspector
The Chicken Factory Inc. & Frankie's New York Buffalo Wings
02.2020 - 09.2023
- Conducts inspections of raw materials, production, kitchen processes, and finished products to ensure compliance with food safety, hygiene, and quality standards.
- Performs store audits and monitors adherence to SOPs, cGMP, and company quality assurance systems.
- Trains staff on food safety, hygiene practices, and quality standards to ensure consistent compliance across operations.
- Investigates customer complaints and quality deviations, performs root cause analysis, and recommends corrective and preventive actions (CAPA).
Education
Bachelor of Science - Food Technology
Polytechnic University of the Philippines
Sta. Mesa, Manila01-2019
Skills
Quality Assurance & Quality Control
Food Hygiene and Sanitation
HACCP Implementation & Verification
Food Safety Management Systems (FSMS)
Complaint Investigation
Root Cause Analysis (RCA)
Corrective and Preventive Actions
Document Control
Internal & External Audit
Timeline
Assistant Hygienist
Sureste Properties Inc. (Solaire Resort North)
09.2025 - Current
Hygiene Document and Liaison Officer (Supervisory)
Sureste Properties Inc. (Solaire Resort North)
01.2024 - 09.2025
F&B Quality Trainer
AK Group of Companies (Victoria Court)
09.2023 - 12.2023
Quality Assurance Inspector
The Chicken Factory Inc. & Frankie's New York Buffalo Wings
02.2020 - 09.2023
Bachelor of Science - Food Technology
Polytechnic University of the Philippines