Nelcon Jan Mamar
Canlaon City, Negros Oriental
Summary
Education graduate with teaching internship experience in both public and private schools, assisting kindergarten and elementary students. Skilled in lesson delivery, classroom support, and student engagement, with additional experience in customer service and virtual assistance. Adaptable, motivated, and committed to delivering excellent results in both academic and service-oriented roles.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
Atmos Land Holdings
04.2024 - 08.2024
- Made outbound calls to landowners to ask if they were interested in selling their land.
- Recorded property details, including owner’s asking price and availability for further discussion.
- Set appointments and scheduled call-backs for the manager to handle negotiations.
- Kept organized records of leads and call outcomes to support acquisition efforts.
- Helped generate qualified prospects for the company’s land-buying operations.
Virtual Assistant
Business Outsourcing Solutions ( BOS )
01.2023 - 08.2023
- Assisted clients with travel arrangements, including booking rental cars, vans, and buses for their trips.
- Responded to client inquiries through calls, emails, and messaging platforms, providing prompt and accurate support.
- Coordinated with rental service providers to confirm availability, pricing, and reservations.
- Maintained client schedules and ensured smooth travel arrangements by managing bookings and follow-ups.
- Delivered high-quality customer service by addressing client concerns and offering suitable travel solutions.
Customer Service Representative- Frontier Airlines
IQOR
07.2021 - 08.2022
- Assisted passengers with flight bookings, rebookings, cancellations, and itinerary changes.
- Provided accurate information regarding flight schedules, fares, baggage policies, and travel requirements.
- Resolved customer concerns such as delays, missed connections, or ticketing issues with professionalism and empathy.
- Supported passengers in managing special requests (e.g., seat preferences, meal options, and accessibility needs).
- Ensured compliance with airline policies and travel regulations while delivering high-quality customer service.
- Handled payment processing and issued e-tickets, receipts, and travel confirmations.
Customer Service Representative ( Sales )
IQOR
12.2018 - 07.2021
- Assisted customers in placing orders and provided real-time support for tracking their packages, ensuring a smooth and stress-free experience.
- Resolved customer concerns regarding billing, delivery issues, and product information with professionalism, maintaining high satisfaction levels.
- Delivered accurate updates on order status with timely communication, building trust and customer loyalty.
- Actively identified customer needs and recommended relevant products or services to improve their overall experience.
Teaching Assistant and Subject Teacher Volunteer
St. Joseph College of Canlaon Inc.
06.2018 - 10.2018
- Assisted lead teachers in managing classroom activities and supporting student learning in both kindergarten and elementary levels.
- Delivered subject lessons, guided group activities, and provided one-on-one support to students who needed extra help.
- Helped prepare lesson materials, visual aids, and classroom resources to support effective teaching.
- Supervised students during class, recess, and school activities, ensuring a safe and engaging learning environment.
- Encouraged student participation and maintained a positive atmosphere that promoted learning and growth.
Internship Student
Panubigan Elementary School
01.2018 - 03.2018
- Assisted classroom teachers in delivering lessons and supporting student learning in various subjects.
- Prepared instructional materials, visual aids, and classroom resources to enhance teaching effectiveness.
- Facilitated group activities and provided one-on-one guidance to students needing additional support.
- Practiced classroom management techniques to maintain a positive learning environment.
- Conducted supervised lessons, gaining practical teaching experience with elementary students.
Internship Student
St. Joseph College of Canlaon Inc.
08.2017 - 12.2017
- Supported teachers in lesson preparation, classroom management, and daily academic activities.
- Delivered practice teaching sessions in various subjects for both kindergarten and elementary levels.
- Assisted learners individually and in small groups to strengthen comprehension and performance.
- Helped organize school activities, projects, and assessments to enhance student engagement.
- Applied observed teaching strategies during supervised lessons to improve instructional skills.
Education
120 - Hour TESOL/TEFL Certificate - Education / English Language Teaching
World TESOL Academy
United Kingdom08-2025
Bachelor of Elementary Education - Teaching
St. Joseph College of Canlaon Inc.
Canlaon City, Province Of Negrol Oriental03-2019
Skills
- Classroom Management & Student Engagement
- Lesson Planning, Delivery, and Tutoring
- Instructional Material Preparation & Activity Facilitation
- Customer Relationship Management & Conflict Resolution
- Order Placement, Tracking Support & Appointment Scheduling
- Upselling, Cross-Selling & Client Support
Teaching & Education
Customer Service
Administrative & Virtual Assistance
- Travel Arrangements (Car/Bus Rentals, Itineraries)
- Data Entry, Record Management & Calendar/Email Handling
- Effective Communication (Verbal & Written)
- Adaptability & Flexibility
- Patience and Empathy
- Cultural Sensitivity
- Team Collaboration
Personal & Professional Qualities
Timeline
Virtual Assistant
Atmos Land Holdings
04.2024 - 08.2024
Virtual Assistant
Business Outsourcing Solutions ( BOS )
01.2023 - 08.2023
Customer Service Representative- Frontier Airlines
IQOR
07.2021 - 08.2022
Customer Service Representative ( Sales )
IQOR
12.2018 - 07.2021
Teaching Assistant and Subject Teacher Volunteer
St. Joseph College of Canlaon Inc.
06.2018 - 10.2018
Internship Student
Panubigan Elementary School
01.2018 - 03.2018
Internship Student
St. Joseph College of Canlaon Inc.
08.2017 - 12.2017
120 - Hour TESOL/TEFL Certificate - Education / English Language Teaching
World TESOL Academy
Bachelor of Elementary Education - Teaching
St. Joseph College of Canlaon Inc.
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