Vincent Padallan
Restaurant Supervisor
Santa Maria Laguna
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant Supervisor
S Food MNL
Makati
04.2021 - 01.2023
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Controlled food costs and managed inventory.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
Waiter
Max’s Restaurant
Taguig City
04.2016 - 02.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Hospitality Management - Food And Beverage
Laguna State Polytechnic University
Siniloan Laguna 06.2015 - 03.2020
Skills
Restaurant policies and procedures
Team coordination
Staff Scheduling
High-volume dining
Sanitizing understanding
Self-Motivated
Timeline
Restaurant Supervisor
S Food MNL
04.2021 - 01.2023
Waiter
Max’s Restaurant
04.2016 - 02.2017
Hospitality Management - Food And Beverage
Laguna State Polytechnic University
06.2015 - 03.2020